Skill Matrix: Skill Required / Desired Amount of Experience Experience as a Business Analyst Required 5 Years Experience with testing, training Required 5 Years Experience with developing systems via a structured SDLC methodology Required 5 Years Ability to analyze and document complex business processes and work flows, and propose areas for improvement Required 5 Years Ability to gather data via diverse means (i.e. interviews, observation, surveys, existing written documentation) and interpret relevant information Required 5 Years Ability to document storyboards, screen mockups, wireframes, system flows, interfaces, use cases, and business rules. Required 5 Years Experience with UI design Required 5 Years Experience with user support / Customer Service / Help Desk Required 3 Years Strong skills in Microsoft Visio Required 5 Years 4-year college degree or equivalent study under the direction of the supervisor of the business analyst team or designated project leader.