maryville, TN30+ days ago
Primary QualificationsExcellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, and IT professionalsExcellent analytical problem-solving skills with the ability to think outside of the boxKeen attention to detail, organized, and ability to articulate and document potential solutionsProven ability to work independently, effectively within time constraints and changing prioritiesIs the Primary delegate to see through completion of Business-Critical requests escalated outside of normal processesProven ability to mentor and coach the team, create personal development plans and conduct frequent 1:1s with team membersLeading personnel management, including staff recruitment, performance assessment and trainingProficient in determining underlying causes and relevant system key performance indicators (KPIs)Partnering with Major Incident team and providing updates on incident progress, notifying service desk team of impending changes or agreed outages, etc. Why Clayton Homes:• One of America's largest home builders and leader in housing• Forbes lists: America's Best Employers, America's Employers by State, BestEmployers for Diversity, Best Employers for Women• Quarterly profit share bonus program• Onsite gym with variety of classes, wellness, professional and personaldevelopment programs and much more!