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This role combines strong platform administration expertise with hands-on configuration, integration, release management coordination, and governance practices to ensure reliable, secure, and scalable delivery of IT service management (ITSM) and enterprise workflow solutions. Strong communication skills, stakeholder engagement, proactive issue resolution, and continuous improvement are critical to ensuring that the ServiceNow platform remains resilient, compliant, and strategically aligned with the university's broader technology and service delivery objectives.

University of Washington

System Administrator

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Within the systems development life cycle, the Business Analyst will take an active lead role in the business and technical aspects of design and problem resolution and act as a liaison between the project and stakeholders. Conducting and leading requirements gathering sessions; analyzing requirements gathered; identifying, documenting, and validating system requirements for continuous integration and deployment.

Jyoti Shahani

Salesforce Business Analyst

ADAPTED_NOW

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Syntricate Technologies Inc

Business Analyst - ITIL Incident Exp

Syntricate Technologies

Advanced skills using a variety of tools to document workflows and data mapping including but not limited to Excel and Visio/Lucid . · Ability to successfully manage and coordinate simultaneous project deliverables across groups and teams.

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