Financial Performance, Reporting and Continuous Improvement: Track and report key operational performance indicators, including revenue performance, labor utilization, service backlog, open work orders, customer satisfaction metrics, response and completion times, quality and safety performance, technician productivity, first-time completion rates, employee retention and development, and operational cycle-time improvement initiatives. While each day brings new opportunities at SPX, your core responsibilities will be: Leadership, Workforce Management, Safety and Compliance: Lead, coach, and develop Field Service Supervisors, Field Technicians, Service Coordinators, and contracted service resources.