Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Arnot Health. Arnot Health, an integrated healthcare delivery system, is conveniently located in the Southern Tier and Finger Lakes region of New York, which is known for its charm, scenic settings, and historical significance.