Louisville, KY30+ days ago
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests • Secure payment; activate/reissue room keys; document exceptions • Verify and/or adjust billing for guests • Clear departures in computer system • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day • Maintain positive guest relations at all times • Coordinate with Housekeeping to track room status and guest concerns • File guest paperwork or documentation • Run and check daily reports, contingency lists, and credit card authorization reports • Supply guests with directions and information • Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests satisfaction • Arrange transportation for guests/visitors • Count and secure bank at beginning and end of shift • Cash guests checks, process all payment types, vouchers, paid-outs, charges, and provide change • Accept and record wake-up call requests; deliver to PBX • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) • Assist PBX with switchboard duties • Handle all Reservation calls after p.m. • High School Diploma or GED • 2 years of customer service experience preferably in the hospitality industry • Basic computer and math skills • Professional telephone etiquette and office skills • Excellent oral and written communications skills • Fluency in English with preferred experience in a foreign language • Ability to input and access information in the property management system/computers/point of sales system • Ability to type proficiently • Ability to suggestively sale • Ability to analyze and solve problems.