Operates a telephone, general office equipment, or other equipment as necessary to complete essential functions, including e-mail, Internet, or other computer programs, software, and applicationsCommunicates with supervisor, employees, volunteers, contractors, vendors, customers, the public, community organizations, and other individuals as needed to coordinate work activities, reviews status of work, exchanges information, or resolves problems. Performs customer service functions in person, via email or by telephone; provides detailed information or assistance regarding department/division services, activities, fees, or other issues; develops, receives and/or disseminates forms/documentation; responds to questions/complaints, and refers complaints/problems to appropriate personnel.