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In conjunction with the Unit/Department Nursing Operations Manager, the ANOM provides guidance and direction on all aspects of unit operations including customer experience, budgetary performance, human resources activities, shared leadership, and quality outcomes. The Joint Commission’s Gold Seal of Approval® distinguishes healthcare organizations and programs that exemplify their commitment to using best practices to improve safety and quality for their patients, staff and community.

Position Summary:
<img alt="Orlando Health Stacked Logo" height="234" src="https://orlandohealth.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=189&hashed=627792811" style="margin-left:auto;margin-right:auto" width="646"/>“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you." <img alt="Orlando Health Melbourne Hospital" height="366" src="https://www.orlandohealth.com/-/media/images/orlando-health/home-page/banners/2025/09/3527900-east-region-excellence-for-the-east-coast-melbourne-facility-950x650-final.png" style="margin-left:auto;margin-right:auto" width="535"/>About Orlando Health Melbourne HospitalOrlando Health Melbourne Hospital is a comprehensive medical and surgical acute care facility serving the Brevard County Space Coast as a trusted healthcare provider since 2002. Conveniently located in Melbourne, the 119-bed hospital has all private rooms and is uniquely designed for your comfort and a positive patient experience. Our dedicated team of physicians, nurses, clinicians and medical professionals is committed to delivering the highest level of quality and compassionate care. We provide a complete scope of care, with advanced technology and expertise in a number of specialties, including cardiovascular care, digestive health, emergency care, orthopedics and surgical services. Recognized for high standards, we have earned full hospital and laboratory accreditation from The Joint Commission, and we are the first hospital in Brevard County to receive spine surgery certification for our specialized spine program. The Joint Commission’s Gold Seal of Approval® distinguishes healthcare organizations and programs that exemplify their commitment to using best practices to improve safety and quality for their patients, staff and community. As part of our commitment to quality care, we also are a participant in the American College of Cardiology CathPCI Registry® for improved diagnostic cardiac catheterizations and percutaneous coronary interventions for heart patients.WHY ORLANDO HEALTH?Competitive PayEvening, nights, and weekend shift differentials offered for qualifying positions. All Inclusive Benefits (Starting on Day One)Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees. Employee-centricOrlando Health has been selected as one of the “Top Places to Work in Healthcare” by Becker’s Healthcare. Position SummaryThe Assistant Nurse Operations Manager (ANOM) is responsible for the management of their designated unit/department, including nursing practice and administrative oversight of the area. In conjunction with the Unit/Department Nursing Operations Manager, the ANOM provides guidance and direction on all aspects of unit operations including customer experience, budgetary performance, human resources activities, shared leadership, and quality outcomes.

Responsibilities:
Essential Functions • Shared 24/7 accountability with Nursing Operations Manager • Participates in the recruitment and selection of new team members for the unit through interviews, peer selection, and evaluation of candidates. • Coordinates with the Unit/Department Nursing Operations Manager and Human Resources as indicated on corrective action, progressive discipline, and career advancement. • Investigates event reports and provides feedback to both Unit/Department Nursing Operations Manager and team members. • Oversight of schedules for the unit to ensure the proper mix of staff are available each shift to provide appropriate patient care. • Maintains oversight of patient flow and intervenes as indicated to achieve expected outcomes. • Performs Nurse Leader rounds and reviews, to identify variance from nursing best practice and regulatory or hospital standards. Participates in process/quality improvement initiatives to improve outcomes and standard work. • Ensures the customer experience is upheld by all team members on shift and provides service recovery to patients and their families as needed. • Interfaces with patients and families to provide instruction, promote participation in patient care, and to coordinate nursing activities. • Participates and/or leads staff meetings, GEMBA board, or huddles; demonstrates ownership of unit and outcomes. • Performs direct patient care activities as required to meet operational needs. • Possesses excellent interpersonal skills and ability to work in a team environment. • Respects the rights and privacy of others and holds staff member information in strict confidence. • Ensures incident reports are completed appropriately and follows up with event reports as needed. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related FunctionsLeadership • Expresses ideas clearly and effectively in verbal and written communication to team members and groups. • Advocates on behalf of the nursing staff to represent the concerns of patients, families, and staff. • Implements strategies that promote education, health, and safety. • Fosters diversity, equity, and inclusion. • Demonstrates collaborative and collegial relationship skills, engages staff in decision-making, and exhibits effective conflict resolution skills. • Role models professional behaviors and serves as a mentor to coach team members and colleagues. • Promote a safe working environment; support and/or coordinate any follow-up related to WPV occurrences. Human Resource Management • Manages various human resources functions including recruitment/selection process, retention, supervision, coaching and productivity. • Assists with the clinical eva• Ensures compliance with certifications, licenses, and required education for team members. • Influences team members to enhance their abilities and promote professional development. Appropriate Clinical Practice Knowledge • Performance supports the Professional Practice Model values – clinical excellence and caring practice. • Superior clinical and critical thinking skills for assigned unit/department. Performance/Quality Improvement • Monitors compliance and outcomes to identify issues and trends and leads the team on process/quality improvement initiatives. • Ensures practice changes are evidence-based, promote high-quality nursing practice, and are consistent with research, organization, and national standards. Financial Management • Manages time and resources efficiently to maximize unit/department productivity. • Promotes cost effective management of equipment and supplies. Personal and Professional Accountability • Participates in activities that promote personal and professional growth and development. • Maintains active membership in a professional organization. • Upholds ethical standards of practice.

Qualifications:
Education/Training<ul><li>Bachelor of Science in Nursing Degree (BSN) required if no Masters of Science in Nursing (MSN).</li><li>Master of Science in Nursing (MSN), Doctor of Nursing Practice (DNP), or Bachelor of Science in Nursing (BSN) with Graduate degree in Business or health-related field preferred.</li></ul> Licensure/Certification<ul><li>Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC).</li><li>Maintain current Basic Life Support (BLS) certification.</li><li>May require one or more of the following certifications based on the assigned patient population: <ul><li>Advanced Cardiovascular Life Support (ACLS)</li><li>Pediatric Advanced Life Support (PALS)</li><li>Neonatal Resuscitation Program (NRP)</li><li>Trauma Nurse Core Course (TNCC)</li></ul></li></ul> Experience<ul><li>Two (2) years of experience as a Registered Nurse in an acute setting</li></ul>

Orlando Health

Assistant Nurse Operations Manager - Full Time Evenings

Acute Care

Advanced Cardiac Life Support (ACLS)

Advanced Life Support (ALS)

Americans with Disabilities Act (ADA)

Basic Life Support (BLS)

Best Practices

Budgeting

Cardiology

Cardiovascular

Catheterization

Coaching

Conflict Resolution

Corrective Action

Cost Control

Customer Experience

Diversity

Doctor of Nursing Practice (DNP)

Emergency Care

FMLA (Family and Medical Leave Act of 1993)

Financial Management

Healthcare

Healthcare Providers

Hospital

Human Resources

Human Resources Management

Identify Issues

Interpersonal Skills

Leadership

Maintain Compliance

Member Orientation

Mentoring

Neonatology

Nursing

Nursing Credentials

Nursing Management

Operations Management

Orthopedics

Patient Care

Pediatric Advanced Life Support (PALS)

People Management

Performance Management

Presentation/Verbal Skills

Process Improvement

Quality Assurance

Quality Management

Registered Nurse (RN)

Regulations

Resource Management

Safety/Work Safety

Team Lead/Manager

Team Player

The Joint Commission (TJC)

Training/Teaching

Trauma-Neuro Intensive Care (TNCC)

Trend Analysis

[AW]-iCims

The Telecommunications Operator manages high call volumes from patients, guests, and internal departments, ensuring efficient communication and outstanding customer service. Clinical excellence in orthopedics, heart & vascular, cancer care, neurosciences, surgery, pediatrics, women’s health, and trauma.

Position Summary:
<h2> Telecommunications Operator</h2>Orlando Health<h3> Why Orlando Health?</h3>“At Orlando Health, being your best place to work is not just something we say—it’s our promise to you.”Orlando Health is a leading healthcare system with:<ul><li> 3,200 beds across 15 hospitals and emergency departments</li><li>‍️ 22,000+ team members and nearly 4,200 physicians</li><li>易 80+ specialties and subspecialties</li><li> Clinical excellence in orthopedics, heart & vascular, cancer care, neurosciences, surgery, pediatrics, women’s health, and trauma</li></ul><hr/><h3> Benefits & Perks</h3>Eligible team members receive:<ul><li>Day One Benefits (medical, dental, vision)</li><li> 403(b) Retirement Plan with match</li><li> Paid Time Off (PTO)</li><li> Tuition Reimbursement & Student Loan Repayment</li><li> FREE Education Programs</li><li> Paid Parental Leave</li><li> Pet insurance, backup childcare/elder care, and more</li><li> Shift differentials for evenings, nights, and weekends</li></ul><hr/><h3> Position Summary</h3>The Telecommunications Operator manages high call volumes from patients, guests, and internal departments, ensuring efficient communication and outstanding customer service. This role plays a critical part in emergency response, call routing, and system monitoring.<hr/><h3> Key Responsibilities</h3><ul><li> Answer and process high-volume calls with professionalism and accuracy</li><li> Dispatch and coordinate codes, trauma calls, and emergency notifications</li><li> Monitor alarm systems and notify appropriate personnel in real time</li><li>欄 Transfer calls using warm handoffs</li><li> Utilize systems to process messages, work orders, and service requests</li><li> Page physicians and on-call personnel as needed</li><li> Initiate overhead announcements clearly and accurately</li><li> Support 24/7 operations, including nights, weekends, and holidays</li><li> Follow all Orlando Health policies and emergency protocols (HICS)</li></ul><hr/><h3>Additional Responsibilities</h3><ul><li> Maintain on-call schedules</li><li> Participate in training and professional development</li><li> Support compliance and continuous improvement</li></ul><hr/><h3> Qualifications</h3>Education<ul><li> High School Diploma or equivalent</li></ul>Experience<ul><li> Call center or customer service experience preferred</li></ul>Licensure<ul><li> None required</li></ul><hr/><h3> What We’re Looking For</h3><ul><li> Strong communication and multitasking skills</li><li>律 Ability to stay calm in high-pressure situations</li><li> Attention to detail and accuracy</li><li> Flexibility with scheduling</li></ul>

IT Hosp Contact Ctr Operator - Orlando Health - Melbourne -1ST SHIFT, WED/THURS OFF - 6:00am to 2:30pm

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Assistant Nurse Operations Manager - Full Time Evenings Orlando Health

IT Hosp Contact Ctr Operator - Orlando Health - Melbourne -1ST SHIFT, WED/THURS OFF - 6:00am to 2:30pm Orlando Health

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