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The Telecommunications Operator manages high call volumes from patients, guests, and internal departments, ensuring efficient communication and outstanding customer service. Clinical excellence in orthopedics, heart & vascular, cancer care, neurosciences, surgery, pediatrics, women’s health, and trauma.

Position Summary:
<h2> Telecommunications Operator</h2>Orlando Health<h3> Why Orlando Health?</h3>“At Orlando Health, being your best place to work is not just something we say—it’s our promise to you.”Orlando Health is a leading healthcare system with:<ul><li> 3,200 beds across 15 hospitals and emergency departments</li><li>‍️ 22,000+ team members and nearly 4,200 physicians</li><li>易 80+ specialties and subspecialties</li><li> Clinical excellence in orthopedics, heart & vascular, cancer care, neurosciences, surgery, pediatrics, women’s health, and trauma</li></ul><hr/><h3> Benefits & Perks</h3>Eligible team members receive:<ul><li>Day One Benefits (medical, dental, vision)</li><li> 403(b) Retirement Plan with match</li><li> Paid Time Off (PTO)</li><li> Tuition Reimbursement & Student Loan Repayment</li><li> FREE Education Programs</li><li> Paid Parental Leave</li><li> Pet insurance, backup childcare/elder care, and more</li><li> Shift differentials for evenings, nights, and weekends</li></ul><hr/><h3> Position Summary</h3>The Telecommunications Operator manages high call volumes from patients, guests, and internal departments, ensuring efficient communication and outstanding customer service. This role plays a critical part in emergency response, call routing, and system monitoring.<hr/><h3> Key Responsibilities</h3><ul><li> Answer and process high-volume calls with professionalism and accuracy</li><li> Dispatch and coordinate codes, trauma calls, and emergency notifications</li><li> Monitor alarm systems and notify appropriate personnel in real time</li><li>欄 Transfer calls using warm handoffs</li><li> Utilize systems to process messages, work orders, and service requests</li><li> Page physicians and on-call personnel as needed</li><li> Initiate overhead announcements clearly and accurately</li><li> Support 24/7 operations, including nights, weekends, and holidays</li><li> Follow all Orlando Health policies and emergency protocols (HICS)</li></ul><hr/><h3>Additional Responsibilities</h3><ul><li> Maintain on-call schedules</li><li> Participate in training and professional development</li><li> Support compliance and continuous improvement</li></ul><hr/><h3> Qualifications</h3>Education<ul><li> High School Diploma or equivalent</li></ul>Experience<ul><li> Call center or customer service experience preferred</li></ul>Licensure<ul><li> None required</li></ul><hr/><h3> What We’re Looking For</h3><ul><li> Strong communication and multitasking skills</li><li>律 Ability to stay calm in high-pressure situations</li><li> Attention to detail and accuracy</li><li> Flexibility with scheduling</li></ul>

Orlando Health

IT Hosp Contact Ctr Operator - Orlando Health - Melbourne -1ST SHIFT, WED/THURS OFF - 6:00am to 2:30pm

Aged Care

Call Centers

Call Routing

Call Volume

Cancer

Childcare

Communication Skills

Continuous Improvement

Customer Support/Service

Detail Oriented

Emergency Care

Emergency Response

Healthcare

Hospital

Insurance

Maintenance Services

Multitasking

Neuroscience

On Call

Orthopedics

Pediatrics

Retirement Plan

Student Loans

Telecommunications

Telephone Skills

Tuition Reimbursement

[AW]-iCims

Provides and documents individualized patient care to include patient and personal safety, patient assessments in collaboration with the ED RN, patient re-assessments, triage, maintaining airway patency, IV access and hang normal saline without additives, ECG interpretations, dysrhythmias recognition, and assists with the application of skeletal traction/splints/immobilizers and other orthopedic equipment. The individual must demonstrate a knowledge of principles of growth and development over the life span and possesses the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements related to his or her age specific needs and to provide the care needed as described in the emergency departments policies, procedures, and competencies.

Position Summary:
<img alt="Orlando Health Stacked Logo" height="234" src="https://orlandohealth.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=189&hashed=627792811" style="margin-left:auto;margin-right:auto" width="646"/>“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you." <img alt="Orlando Health Melbourne Hospital" height="366" src="https://www.orlandohealth.com/-/media/images/orlando-health/home-page/banners/2025/09/3527900-east-region-excellence-for-the-east-coast-melbourne-facility-950x650-final.png" style="margin-left:auto;margin-right:auto" width="535"/>About Orlando Health Melbourne HospitalOrlando Health Melbourne Hospital is a comprehensive medical and surgical acute care facility serving the Brevard County Space Coast as a trusted healthcare provider since 2002. Conveniently located in Melbourne, the 119-bed hospital has all private rooms and is uniquely designed for your comfort and a positive patient experience. Our dedicated team of physicians, nurses, clinicians and medical professionals is committed to delivering the highest level of quality and compassionate care. We provide a complete scope of care, with advanced technology and expertise in a number of specialties, including cardiovascular care, digestive health, emergency care, orthopedics and surgical services. Recognized for high standards, we have earned full hospital and laboratory accreditation from The Joint Commission, and we are the first hospital in Brevard County to receive spine surgery certification for our specialized spine program. The Joint Commission’s Gold Seal of Approval® distinguishes healthcare organizations and programs that exemplify their commitment to using best practices to improve safety and quality for their patients, staff and community. As part of our commitment to quality care, we also are a participant in the American College of Cardiology CathPCI Registry® for improved diagnostic cardiac catheterizations and percutaneous coronary interventions for heart patients.WHY ORLANDO HEALTH?Competitive PayEvening, nights, and weekend shift differentials offered for qualifying positions. All Inclusive Benefits (Starting on Day One)Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees. Employee-centricOrlando Health has been selected as one of the “Top Places to Work in Healthcare” by Becker’s Healthcare. Position SummaryProvides and documents individualized patient care to include patient and personal safety, patient assessments in collaboration with the ED RN, patient re-assessments, triage, maintaining airway patency, IV access and hang normal saline without additives, ECG interpretations, dysrhythmias recognition, and assists with the application of skeletal traction/splints/immobilizers and other orthopedic equipment.

Responsibilities:
Essential Functions<ul><li>Delivers patient care requiring advanced skills and judgment in the Emergency Department setting as directed by the Nursing Operations manager or their designee to include protocol orders or guidelines within approved current Emergency Department Paramedic competency.</li><li>The competency will not exceed the scope of practice for a paramedic in the State of Florida.</li><li>Orlando Health is a licensed EMS provider and all care delivered in the emergency department is under the supervision of a physician (protocols/standing orders).</li><li>The Florida paramedic practice model includes invasive and pharmacologic interventions intended to reduce morbidity and mortality in the pre-hospital environment.</li><li>It is expected that in the hospital setting where medical care and resources are readily available, this practice model will be modified.</li><li>Communicates appropriate information regarding the patient’s condition to the Nursing Operations manager or their designee.</li><li>Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.</li><li>Maintains compliance with all Orlando Health policies and procedures.</li></ul>Other Related Functions<ul><li>Participates in maintaining the Emergency Department to be clean, safe, organized and stocked. Demonstrates awareness of patient’s rights and legal issues.</li><li>Complies with all standards as required by regulatory and accreditation agencies.</li><li>Performs all other duties as assigned.</li><li>The Emergency Department Paramedic must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in the emergency department.</li><li>The individual must demonstrate a knowledge of principles of growth and development over the life span and possesses the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements related to his or her age specific needs and to provide the care needed as described in the emergency departments policies, procedures, and competencies.</li></ul>

Qualifications:
Education/Training<ul><li>Successfully completed a Paramedic program.</li></ul>Licensure/Certification<ul><li>Current certification as a Paramedic (PMD) in the State of Florida renewed every 2 years; and</li><li>Maintains current BLS/Healthcare provider certification for healthcare providers; and</li><li>Maintains current ACLS certification; and</li><li>Must obtain and maintain PALS certification within one year of hire.</li></ul>Experience<ul><li>None.</li></ul>

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IT Hosp Contact Ctr Operator - Orlando Health - Melbourne -1ST SHIFT, WED/THURS OFF - 6:00am to 2:30pm Orlando Health

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