Royal Lane, Suite 125, Irving TX 75063; Dublin, OH: 5500 Glendon Court #100, Dublin, OH 43016; New Albany, OH: 7795 Walton Parkway Suite 200, New Albany OH 43054; Dubuque, IA: 4141 Westmark Avenue, Dubuque IA 52002; Cedar Rapids, IA: 333 1st Street SE, Suite 200, Cedar Rapids, IA 52401; Coralville IA: 273 Ridgeway Drive, Coralville IA 52241. PRIMARY PURPOSE: To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.