The role supports: A 24 hour operation and oversees frontline and administrative staff, daily service delivery, customer service, and compliance activities across fixed-route daytime and evening campus shuttle services, accessible van services, on-demand evening transportation, and charter services. Labor Relations & Workforce Management Works collaboratively with Area Trades Council (ATC) and Harvard Clerical Technical Worker's (HUCTW) leadership, represented employees, and Human Resources to support the effective administration of collective bargaining agreements.