Shall make every reasonable effort to identify and defuse problematic situations before such situations reach crisis proportions, and shall respond, as directed by policies, procedures and guidelines, to crisis situations occurring within the secure detention program, Meets with deputy juvenile officers, when directed by the Assistant Superintendent of Detention and /or Superintendent of Detention, for the purpose of providing information pertaining to the welfare of a juvenile participant. The work also requires mental and visual acuity, speaking, balancing, climbing, crawling, crouching, feeling; picking, pinching, typing, or otherwise working primarily with fingers rather than with the whole hand; grasping; picking, holding or otherwise working with the whole hand; hearing, kneeling, pulling, pushing, reaching, repetitive motion, standing, stooping, talking, and walking.