Support Tech Analyst (Mid-Level; II) Requirements High School Diploma/GED 2 years of Information Services IT Support experience or 2 years of Information Services Analyst experience Experience must include coordinating technical escalations, supporting technologies that intersect with network, compute, storage, authentication, endpoint management, or database services, and performing technical troubleshooting and trend analysis CompTIATech+ certification, preferred Summary Scope:At the mid-level, Support Tech Analysts lead the administration and optimization of assigned End-User Computing services by executing endpoint lifecycle activities, fulfilling complex service requests, resolving higher-impact incidents, coordinating cross-do technical escalations, administering identity and access controls, maintaining authoritative documentation and asset records, and driving operational consistency and continuous improvement. Support Tech AnalystSenior (Senior-Level; III) Requirements High School Diploma/GED 3 years of progressive Information Services IT Support experience or 3 years of progressive Information Services Analyst experience Experience must include leading complex technical escalations, mentoring team members, coordinating cross-functional initiatives, performing root cause analysis, and contributing to infrastructure administration readiness and technology modernization efforts CompTIA Server+ or CompTIA Network+ certifications, preferred Summary Scope:At the senior level, Support Tech Analysts drive operational governance and technical coordination across enterprise End-User Computing and Edge Computing environments.