Ability to: Research applicable local and state laws, codes, ordinances, and policies; read, interpret and explain complex regulations, policies and procedures; represent the City in a professional manner and deal effectively with the public to gain their cooperation in resolving problems and concerns; accurately prepare and maintain a variety of correspondence, records and reports; learn methods and techniques of research and investigation; understand the organization and operation of the City and of outside agencies, as necessary, to assume assigned responsibilities; understand, interpret, and apply general and specific administrative and departmental policies and procedures; operate and use various office equipment including a camera, mobile phone, radio, and computer and various software packages; communicate clearly and concisely, both orally and in writing; keep records and make reports; establish and maintain effective and courteous relations with the public and co-workers and contribute to a successful team effort; and demonstrate an awareness and appreciation of the cultural diversity of the community. Knowledge of: Procedures involved in the investigation and enforcement of local and state codes and regulations; principles and practices of municipal zoning and land use; modern office procedures, methods and equipment; including computers, computer software applications such as word processing, spreadsheets, and statistical databases, as necessary; principles and procedures of record keeping and filing techniques; principles of business letter writing, record keeping and basic report preparation; methods and techniques of public relations; basic map reading; mathematical principles for purposes of reading plans and maps; effective communication skills and techniques required for gathering, evaluating and transmitting information; principles and practices of customer service; principles and practices of safety in the workplace including procedures and equipment; and effective English usage, to include proper spelling, grammar and punctuation.