Eight (8) years of experience must include: Handling the segmentation strategy to understand and execute within the financial services industry; Creating the strategic roadmap including fostering acquisition, engagement, retention, product penetration, segment profitability, and enhancing client experience; Incorporating the competitive environment and client needs based on client research, capabilities benchmarking, marketing and communications plans; Developing the communication strategy across digital, face-to-face, and call center channels to accelerate stand-alone profitability for individual segments; Creating business plan targets and managing month-to-month reporting and analysis, in conjunction with finance, decision management, and sales reporting, to ensure achieving committed business goals; and Transforming the interaction models for client facing channels, including digital, call center, face-to-face, and marketing. Drive collaboration across all critical Operations functions, including Customer Service, Collections & Recovery, Credit, Transaction Services, Core Operations, Compliance and Regulatory Risk ensuring and promoting close partnerships, driving toward clear shared objectives, mutual trust and confidence, and close collaboration to achieve these shared objectives.