Serve as the primary operational business owner for Client Care technology, including CCaaS/telephony platforms, workforce management, quality management, call recording, analytics, CRM, chat, secure messaging, email, AI-enabled agent assistance, workflow automation, knowledge management plat form, interaction/speech analytics and related digital servicing tools. Summary: The Director, Client Care provides enterprise leadership and operational oversight for Mutual Bancorp's Client Care and functions, ensuring consistent service delivery, operational excellence, strong risk management, and a high-quality client experience across Mutual Bancorp's subsidiary banks.