Louis, Missouri, and our top-ranked Principia College in Elsah, Illinois, Principia faculty and staff form a close-knit community of educators, coaches, and professionals who take a distinct approach to education, blending academic excellence with Christian Science-based character education. Success is reflected in a consistent front door for technology support; clear intake, triage, escalation, ownership, and handoffs; better visibility into work, risks, priorities, and capacity; stronger coordination across service, project, and business operations; and increased trust in IT.