Domain Knowledge: Strong solution-selling skills with the ability to listen, understand diverse customer challenges, and position software solutions such as ITSM, IT infrastructure, and employee experience platforms that enhance productivity, engagement, and ROI. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.