The DSP is responsible for: responding to in-person, telephone, and email inquiries; processing registrations, drops, withdrawals, transcript requests, and enrollment certifications; evaluating financial aid eligibility and student accounts; referrals and advising related to military education benefits and advising students on policies and procedures applicable to financial aid, registration, admissions and billing/student accounts processes. The Direct Service Provider (DSP) position is highly complex and requires a detailed knowledge of a multitude of disciplines including, but not limited to, Financial Aid, Registrar, Student Accounts, Residence Life, Admissions, Dining Services, Academic Advising, and Parking Services.