This role requires a leader who can operate at the intersection of customer experience, security, risk, and innovation - helping teams design experiences that protect customers, build confidence, and make complex security moments feel clear, accessible, and actionable. Embedded deeply in discovery, ideation, research, service design, and strategic planning, your team will help define how customers experience secure sign-in, identity verification, account recovery, fraud and scam prevention, risk-based alerts, permissions, and new agentic security interactions.