Provide leadership, direction, and accountability for Service Desk, Field Services, IT Service Management, Change Control, Major Incident Management, Problem Management, and related operational support functions, including organizational design, workforce planning, recruiting, coaching, succession planning, performance management, and professional development. Reporting to the VP of Infrastructure, the IT Director of Operations provides strategic and operational leadership for the organization's Service Desk, Field Services, IT Service Management, Change Control, Major Incident Management, Problem Management, service request fulfillment, and end-user support functions.