Microsoft Office Suite, virtual meeting tools) o Data management and reporting Expert: o Administrative and office operations o Excellent customer service skills Skills Constantly (More than 5.6 hours or 69% of the day): Active learning, Active listening, Coordination, Reading comprehension, Social perceptiveness, Time management Frequently (Between 2.6 hours and 5.5 hours or 33% to 68% of the day): Critical thinking, Persuasion, Service orientation, Speaking, Troubleshooting, Writing Occasionally (Up to 2.5 hours or 32% of the day): Complex problem solving, Judgment and decision making, Learning strategies, Management of financial resources, Management of material resources, Mathematics, Monitoring Rarely (Less than 1 hour or 12% of the day): Equipment maintenance, Equipment selection, Installation, Instructing, Management of personnel resources, Negotiation, Operation and control, Systems analysis, Systems evaluation Working Conditions Physical Demands Constantly (more than 5.6 hours or 69% of the day: Finger Dexterity, Hearing, Color Vision Sitting, Frequently (Between 2.6 hours and 5.5 hours or 33% to 68% of the day): Occasionally (Up to 2.5 hours or 32% of the day): Reaching, Repetitive motion, Standing, Walking, Rarely (Less than 1 hour or 12% of the day): Balancing, Carrying/Lifting, Crawling, Crouching/Kneeling, Pulling/Pushing, Mental and Psychological Demands: Medium demands: The job requires some mental effort and involves moderate levels of stress (e.g., Occasional need to deal with difficult customers or manage emotions when interacting with others, sometimes work under tight deadlines, limited or no exposure to public criticism, occasionally requires extended periods of concentration on complex tasks). Working Environment Everyday risk and discomfort level: The environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, residences, or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals.