Provide support for and collaborate with contractors, stores, and insurance partners to investigate, identify, and resolve issues with estimate submittals, job timelines, zip service areas, work classifications/trades, participation and active status in programs, contact changes, payments, job notifications, and assignments or reassignments. We are seeking a customer service-driven professional and strong communicator to support and proactively engage with our small business members (contractors and flooring store owners), ensuring timely updates and efficient coordination of job assignments related to insurance program participation.