Help Desk Analyst Agile DefenseHelp Desk AnalystQuantico, VirginiaCollaborate with the client to resolve network-related events, incidents, and problems, including the delivery of Install, Move, Add, and Change services, as well as the identification and resolution of network connectivity anomalies. Requisition #: 1675 Job Title: Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) Job Description.
HELP DESK ANALYST (OSB) Marine Corps Community ServicesHELP DESK ANALYST (OSB)VAInvoluntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. Routes organization and Operation StormBreaker OSB customer users to the correct team to provide technical guidance for corrective actions or advice on work efforts related to Operation StormBreaker (OSB) including account management and application provisioning.
Help Desk Analyst ECS Federal LLCHelp Desk AnalystWashington, DC$95,000–$110,000 / yearAssist in the drafting and maintenance of Help Desk process and procedural documentation, to include SOPs, FAQs, ticket trends, and installation and training materials, to maximize and improve internal efficiencies and user experience. As a Help Desk Analyst, you will provide proficient and effective Help Desk operations support for a custom software application to include incident handling, application troubleshooting, and maintenance of application environments.
Systems Administration/Help Desk Analyst CACISystems Administration/Help Desk AnalystFort Meade, MarylandEnsuring the update to inventory information (IP addresses, operating system and device types) are done correctly and in a timely manner, configuration of resources to log and collect security events necessary in accordance with customer policy and forwarding logs to corporate audit reduction service. Responsible for supporting the ISO and ISSO in incident prevention by ensuring malware protection is in place and up to date on an information system, in addition to incident response by reporting any suspected or actual incidents to the security health officer and the ISSO in accordance with customer policy.
Help Desk Analyst Jackson LewisHelp Desk AnalystDistrict of ColumbiaWe help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee. Participate in department initiatives and represent the department as a member of the technical staff, including continued learning and education via training platforms and other educational opportunities as required.
NewHelp Desk Analyst VivSoft TechnologiesHelp Desk AnalystHerndon, VARemoteFull timeThe successful candidate will diagnose hardware, software, and system issues, identify appropriate solutions, and provide responsive support to end users. We are a diverse team of innovators focused on creating open, scalable, and automated solutions that drive digital transformation in federal space.
Help Desk Finance Analyst Maryland-National Capital Park And Planning CommissionHelp Desk Finance AnalystRiverdale, MD$16.66–$19.65 / hourThe successful candidate will possess excellent written and verbal communication skills, a commitment to accuracy, and the ability to manage multiple priorities effectively while delivering high-quality service. Drivers licenses must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employees ability to drive Commission vehicles or perform driving duties required of their position.
Functional Business Analyst - Help Desk CGI IncFunctional Business Analyst - Help DeskArlington, VA$51,600–$121,100 / yearHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information. The support includes analyzing issues and proposing solutions, analyzing business processes and proposing solutions, conducting formal and informal training, assisting with error resolution and troubleshooting, performing data reconciliation, and providing financial management mentorship.
Help Desk Support Analyst Skyward IT Solutions, LLCHelp Desk Support AnalystRockville, MDRemoteAre you the “go-to tech person” in your group of friends, the one who can make confusing technology feel easy without ever making anyone feel dumb for asking? Opportunity to work in a collaborative, motivated team focused on modernizing government services with cutting-edge technology and innovative solutions.
Help Desk/Call Center Analyst Jcd StaffingHelp Desk/Call Center AnalystSpringfield, Virginia$45,000–$55,000 / yearCompensation: $45,000.00 - $55,000.00 per year JCD Staffing is a specialized staffing and consulting firm, focused on working with highly talented technical individuals to provide our clients with a unique, successful hiring experience. Help Desk/Call Center Analyst - Onsite and Remote work (hybrid role) Required: Secret Clearance Serve as a member of a service desk operations team that is the initial point of contact for customer support.
Service Desk Manager StratAcuity Staffing Partners IncService Desk ManagerNewington, VA$60–$72 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
ACE Account Service Desk Specialist (Tier II – ASD) Aretec IncACE Account Service Desk Specialist (Tier II – ASD)Ashburn, VAFull timeBecause ACE Tier II analysts interact daily with trade organizations, brokers, importers, and other stakeholders who speak the language of trade, candidates who can communicate fluently in trade terminology (entry types, bonds, PGAs, harmonized tariff schedules, port operations, and related concepts) will be best positioned to succeed in this role. ACE Account Service Desk Specialist (Tier II – ASD)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified)About Aretec At Aretec, Inc., we are catalysts for change within the federal government landscape.
IT Service Desk Supervisor Fawkes IDMIT Service Desk SupervisorWashington, DC$110,000–$130,000 / yearResponsibilities: Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).
Service Desk Agents – Tier 3 (DW2605HTZ) GTSC-Talent SolutionsService Desk Agents – Tier 3 (DW2605HTZ)Washington, District of ColumbiaExperience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf. Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
ACE Account Service Desk Specialist (Tier 2 - ASD) Chenega CorporationACE Account Service Desk Specialist (Tier 2 - ASD)Ashburn, VAChronos Operations, LLC is seeking an ACE Account Service Desk Specialist (Tier 2 – ASD) to support the Automated Commercial Environment (ACE) Account Service Desk under the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role provides Tier II support to a large external user community, including Trade, Participating Government Agencies (PGAs), and CBP personnel, supporting trade facilitation, compliance, and enforcement operations.
NewFms-Aces Tier 2 Application Support Specialist (Appian Service Desk) CredenceFms-Aces Tier 2 Application Support Specialist (Appian Service Desk)Arlington, VAOperating within the Army Enterprise Service Management Platform (AESMP / ServiceNow), the specialist diagnoses intermediate-to-advanced application, data, and platform issues on the Appian Cloud environment, coordinates Tier 3 engineering escalations, and champions user adoption across the Army FMS enterprise. Key Features and Capabilities: Developed using Agile methodologies, FMS-ACES provides a unified environment for managing the full lifecycle of an FMS case: Case Management: Streamlines everything from initial case implementation to closeout.
NewService Desk Specialist (Term Position - Not To Exceed 4 Years & 5 Months) Metropolitan Washington Airports AuthorityService Desk Specialist (Term Position - Not To Exceed 4 Years & 5 Months)VA$28.69–$40.17 / hourMay assist Deskside Specialists and Desktop Engineer in configuring user computers by loading/ghosting software, backing up user data, or delivering specialized hardware to users. One year of IT Service Desk experience, including providing IT problem resolution in a high-volume customer service environment, and using IT diagnostic tools, and utilizing remote access software and ticket tracking system.
Cyber Case Management Junior level Service Desk Peraton IncCyber Case Management Junior level Service DeskWashington, DC$51,000–$82,000 / yearAs the nation's risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physical security and resilience, and in turn, strengthening national resilience. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
ACE Account Service Desk Specialist (Tier II - ASD) Aretec Group IncACE Account Service Desk Specialist (Tier II - ASD)Ashburn, VAAretec is seeking an ACE Account Service Desk Specialist (Tier 2 - ASD) to support the Automated Commercial Environment (ACE) Account Service Desk under the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role provides Tier II support to a large external user community, including Trade, Participating Government Agencies (PGAs), and CBP personnel, supporting trade facilitation, compliance, and enforcement operations.
NewService Desk Agent TharrosService Desk AgentWashington, DCFull timeDocument issue resolution steps and maintain records of all Service Desk activities in ITSM.Maintain and update the Knowledge Base with solutions to common technical issues and FAQ.Assist in maintaining and configuring ITSM.Provides guidance to Junior level agentsAbility to serve as SD Team Lead when Key Service Desk Leads is not present The Service Desk is a dedicated, round the clock capability that receives wide range of submissions to include reports of cyber incidents, notifications of an event, questions about on-going activities, or requests for CISA services.