Help manage and organize client requests, timelines, deliverables, approvals and status updates using Wrike, our project management tool, and proactively follow up with internal team members on due dates and status Pull and organize data from social analytics, CRM and web care/maintenance tools to help keep client dashboards and trackers current Review marketing performance information and help turn data into clear client-ready observations Conduct client, industry, audience and competitor research to support account strategy and content planning Assist with quality assurance to confirm work is accurate, complete, and ready for internal or client review Observe client meetings and take notes to learn how strong account teams listen, identify concerns and keep work moving Use agency project management and communication tools to document information and maintain visibility. Junior or senior pursuing a degree in marketing, advertising, public relations, communications, English, psychology, business, hospitality or a related field Strong interpersonal listening writing and organizational skills Comfort working with numbers, research and basic performance data Professional judgment and discretion with client and company information Attention to detail and the ability to capture information accurately A service mindset developed through customer service, hospitality, sales, campus leadership or similar experience is valued Ability to work independently while asking for direction when needed Driven curious reliable and receptive to direct feedback Ability to use software tools like google analytics, social media and project management tools.