Monitor and report performance against quantitative AQLs, including service-call response, building and space conditions, critical and scheduled maintenance completion, utility performance, repair and construction timeliness, responsiveness to tenant concerns, staffing vacancies, vertical transportation performance, and non-recurring work budget execution. Prepare the quality control, safety, environmental, maintenance, service-call, and corrective-action portions of required monthly and annual reports; validate supporting data and explain performance failures, trends, risks, and planned or completed corrective actions.