Lead business management cadences and executive communications (including the MS Fraud narrative): Run business reviews, executive reporting, leadership meetings, and planning/offsite events; produce leadership-ready materials across weekly/monthly/quarterly rhythms (e.g., MBR decks including Senior Leadership versions, weekly inventory slides, quarterly accomplishments) with clear narratives, decisions, and actions; craft and deliver a consistent, data-backed Merchant Services Fraud narrative for leadership updates and global town halls. Manage operational readiness, resiliency, and risk/compliance activities: Define future operational support plans and ownership; conduct horizon scanning to inform leadership of emerging trends and implications; lead business resiliency planning; continuously improve manual exception processes; and coordinate required governance/affirmations and recertifications (e.g., DART evergreen affirmations, IRM recertification, IAS oversight) while identifying, escalating, and mitigating business risks (legal/regulatory, capacity, extraordinary costs).