Troubleshoots and resolves technical issues including but not limited to: desk-side support, mobile devices, desktop/laptop hardware, technology refresh, stock storage management, end user advice, software break/fix, networks, client/server systems, PC’s, desktop application software, and peripheral devices; escalates issues as needed. The IT Support Senior Engineer provides employees local IT L2 support for all computers, tablets and mobile devices (end user devices), and provides support for the local area network, including communications solutions.