East Windsor, CT30+ days ago
p>• Perform field service preventive maintenance work and advanced field service repair, including modifications to equipment at the customer site • Perform equipment health check: check base pressure, pumping speed, and test other vital components to ensure optimal performance • Conduct warranty evaluations and submit all warranty-related service reports and documentation • Perform on-site equipment startup and operator training • Fulfill field service safety requirements including safety training, safety certifications, and maintain safety equipment/tooling as instructed • Relay customer issues, problems, and complaints to Service Manager and/or Technical Support Team; expediting critical issues as deemed necessary • Accurate completion and submission of all necessary documentation and reports for assigned field activities, utilizing Busch-approved programs and software within the timeline set forth by management • Relay pricing information on parts, service support, or new equipment to customers when requested • Develop mutually beneficial business relationships with end-user customers to maintain, grow and promote the company after sale parts, products, and service(s) business • Be able to travel to customer site on short notice (as required). • Detail and safety-oriented • Outstanding customer service skills, including relationship building and good salesmanship skills • The ability to handle dynamic working environments and manage difficult situations • Excellent oral and written English communication skills • Ability to work well independently and with a team • Outstanding critical thinking and problem-solving skills.