NewField Diesel Mechanic United RentalsField Diesel MechanicWest Monroe, LAEvery day, you can improve and challenge yourself, and if you have the desire and ambition, you'll have the potential to work towards higher levels of Service Technician and leadership roles in our Service Department. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
NewCatheterization Laboratory Technician I - Cardiology Cath Christus HealthCatheterization Laboratory Technician I - Cardiology CathAlexandria, LATrains and completes competencies to set up and operate cath lab equipment including, but not limited to: imaging (intravascular ultrasound-IVUS, intracardiac echo-ICE), contrast injector, hemodynamic system, intra-aortic balloon pump, rotational atherectomy, thrombectomy, left ventricular assist device, etc. Promotes Organizational Principles of Catholic Healthcare; Solidarity, Holistic Care, Respect for Human Life, Participatory Community of Work and Mutual Respect, Stewardship, Act in communion with the Church.
Associate Field Technician/Field Technician/Sr. Field Technician Boardwalk Pipeline Partners LPAssociate Field Technician/Field Technician/Sr. Field TechnicianLAKey responsibilities include handling natural gas related to reciprocating / turbine compression equipment, pipeline network in assigned area; performing assigned tasks, supporting construction activities; conducting preventative maintenance and regulated compliance inspections along pipelines such at meter stations, on corrosion control systems, valves, leak surveys and right-of-way areas; and managing facility encroachment activities such as pipe locates, excavations, and inspections. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks.
Associate Field Technician/ Field Technician/ Sr. Field Technician Boardwalk Pipeline Partners LPAssociate Field Technician/ Field Technician/ Sr. Field TechnicianLAOur 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE: Physical requirements - standing/walking; climbing stairs, ladders, and scaffolds; bending/stooping/squatting; carrying and lifting items 50 lbs.
Assoc. Field Technician/Field Technician/Sr. Field Technician Boardwalk Pipeline Partners LPAssoc. Field Technician/Field Technician/Sr. Field TechnicianLAOur 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE: Physical requirements - standing/walking; climbing stairs, ladders, and scaffolds; bending/stooping/squatting; carrying and lifting items 50 lbs.
Thermal Field Service Technician Vertiv Group Corp.Thermal Field Service TechnicianBaton Rouge, LAWhile performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
Field Service Technician - Level 1 Sunbelt Rentals IncField Service Technician - Level 1LA$22.85–$32.84 / hourThe following is a sample (but not exhaustive) list of the MOS, AFSC, and NEC Codes that may have transferrable skill sets that apply to this role: 001030 001085 001140 002068 1391 2F011 2F031 2F051 2F071 301 3374 3601 3E412 3E432 3E452 4140 4142 4143 4145 4149 4151 4222 4225 4226 4227 4229 4231 4233 4234 4237 4253 4291 4307 4308 4314 4316 4324 4355 4366 4509 4604 52X 63J 7022 70F9 7601 7606 7612 7613 7614 7615 7616 7617 77F 91A 91D 91E 91J 91L 91P 91X 92F 9559 9594 95AB ABE ABF AS EM EN FC GSE GSM MM MM(NUC) MR. Related experience may include: Construction Equipment Mechanic, Equipment Mechanic, Equipment Technician, Field Mechanic, Field Service Technician, Field Technician, Heavy Equipment Mechanic, Heavy Equipment Technician, Mechanic, Mobile Heavy Equipment Mechanic, Lubricator, Machine Repairer, Maintainer, Maintenance Electrician, Maintenance Man, Maintenance Mechanic, Maintenance Technician, Maintenance Worker, Oiler, Overhauler.
Field Service Technician Amspec LLC.Field Service TechnicianBaton Rouge, LAFull timeThe Field Service Technician is responsible for the safe and timely pickup, transport, and delivery of environmental samples, supplies, and laboratory materials between clients and the laboratory. Perform occasional field sampling, including groundwater, wastewater, drinking water, soil, stormwater, and other environmental matrices in accordance with company procedures.
Field Service Technician - Shreveport, LA Vertiv Group Corp.Field Service Technician - Shreveport, LAShreveport, LAThe Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. PHYSICAL REQUIREMENTS: While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.
Field Service Technician USA Compression Partners LPField Service TechnicianBROUSSARD, LAThis role supports USA Compression's field operations by ensuring equipment uptime, performing preventive and corrective maintenance, and providing high‑quality service to internal and external customers. USA Compression Partners, LP, (NYSE: USAC) provides mission-critical natural gas compression services to large upstream and midstream energy companies.
Field Mechanic I / Generator Field Service Technician Kirby CorpField Mechanic I / Generator Field Service TechnicianLAInfluence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas. Marine Systems, Inc. is hiring for a Field Mechanic / Generator Field Service Technician in our Belle Chasse, LA location.
Driver/Field Technician Element Materials TechnologyDriver/Field TechnicianLafayette, LouisianaFrom early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. Element Lafayette specializes in a comprehensive suite of environmental testing, including bioassay and GLP-compliant toxicity testing, RCRA, wastewater, NPDES, UST, ground water, RECAP, 29-B testing, and air/emissions analysis.
Field Service Technician - Rotator USA Compression Partners LPField Service Technician - RotatorNEW IBERIA, LATypically, an FST's work day consists of driving a USA Compression Water Vessel(Motor Boat) and/or riding customer owned Water Vessel (Motorboat) to customer locations to perform repair and maintenance activities. With minimal supervision and significant autonomy, the typical areas of responsibility include safely performing scheduled maintenance, maintaining and building customer relationships, and providing first line support for equipment troubleshooting.
Field Service Technician Energy Transfer LPField Service TechnicianBROUSSARD, LAThis role supports USA Compression's field operations by ensuring equipment uptime, performing preventive and corrective maintenance, and providing high‑quality service to internal and external customers. USA Compression Partners, LP, (NYSE: USAC) provides mission-critical natural gas compression services to large upstream and midstream energy companies.
Field Technician Engineering Consulting Services LtdField TechnicianBaton Rouge, LACommunication: Maintain daily communication with site contractors, fellow technicians, and project managers; Communicate changing site conditions and additional requested testing to supervisor; Attend project meetings as requested; Assist with organization of field equipment and notify supervisor of broken or missing equipment as needed. ECS is currently ranked #60 in Engineering News-Record's Top 500 Design Firms (April 2026), #148 in Engineering News-Record's Top 200 Environmental Firms (October 2025) and #50 in Zweig Group's Hot Firm List (May 2025).
Field Service Technician - Paving LOUISIANA MACHINERY COMPANY LLCField Service Technician - PavingLALouisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments. Physical Demands: While performing the duties of this job, the employee is required to stand; use hands to finger, handle, or feel and reach with hands and arms.
Field Service Technician - Rotator Energy Transfer LPField Service Technician - RotatorNEW IBERIA, LATypically, an FST's work day consists of driving a USA Compression Water Vessel(Motor Boat) and/or riding customer owned Water Vessel (Motorboat) to customer locations to perform repair and maintenance activities. With minimal supervision and significant autonomy, the typical areas of responsibility include safely performing scheduled maintenance, maintaining and building customer relationships, and providing first line support for equipment troubleshooting.
Heavy Equipment Field Service Technician LOUISIANA MACHINERY COMPANY LLCHeavy Equipment Field Service TechnicianLALouisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments. Diagnose, troubleshoot, repair and perform preventative maintenance on all component of heavy equipment such as electrical codes, engines, fuel systems, hydraulics, power generation and power trains.
Senior P&C Field Services Technician WSP Global IncSenior P&C Field Services TechnicianNew Orleans, LAProven technical skills related to protective relays include relay calibration utilizing test sets/measuring devices such as Omicron CMC 256/356 and Doble F6150, control scheme testing, testing of the sensing CT/PT circuits, ability to upload settings to microprocessor relays, and static & dynamic testing of microprocessor-based protective relays. Successful applicants will be involved in projects with our PTE Team and be a part of a growing organization that is solving problems and supporting client needs in electrical testing and commissioning in utility substations, industrial, and bulk electrical power systems.
Rental Field Technician LOUISIANA MACHINERY COMPANY LLCRental Field TechnicianLA$60,000–$72,000 / yearLouisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments. You will diagnose, troubleshoot, repair, and perform preventative maintenance on all components of heavy rental equipment including engines, power trains, hydraulics and fuel systems.
Archaeological Field Technicians (Field Based) ERMArchaeological Field Technicians (Field Based)Baton Rouge, LouisianaAs the largest global pure play sustainability consultancy, we partner with the world’s leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations. Our diverse team of world-class experts supports clients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technical expertise in addressing their environmental, health, safety, risk and social issues.
Construction Materials Testing Field Technician (CMT) Thompson Engineering IncConstruction Materials Testing Field Technician (CMT)Shreveport, LAPhysical Requirements: • Ability to work flexible schedules and overtime as required by operational needs • Ability to lift and carry a minimum of 50 pounds • Ability to safely operate a company vehicle • Ability to read and write in English • Ability to work on uneven terrain, including concrete, gravel, dirt, and grass • Ability to work at elevated heights and in open structures • Ability to work outdoors for extended periods in varying weather conditions • Ability to wear required personal protective equipment (PPE). Qualifications: • Minimum Requirements: • High school diploma or equivalent • Minimum of six (6) months of construction materials testing experience • ACI Level I Certification or ability to obtain Nuclear Gauge Certification • Ability to communicate effectively, both verbally and in writing • Valid drivers license • Ability to read and write in English • Willingness to travel to various job sites as required • Level and compensation commensurate with experience.
Archaeological Field Technicians (Field Based) ERM GroupArchaeological Field Technicians (Field Based)Baton Rouge, LAFull timeAs the largest global pure play sustainability consultancy, we partner with the world’s leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations. Our diverse team of world-class experts supports clients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technical expertise in addressing their environmental, health, safety, risk and social issues.
Field Technician ECS LtdField TechnicianShreveport, LouisianaCommunication : Maintain daily communication with site contractors, fellow technicians, and project managers; Communicate changing site conditions and additional requested testing to supervisor; Attend project meetings as requested; Assist with organization of field equipment and notify supervisor of broken or missing equipment as needed. ECS is currently ranked #60 in Engineering News-Record’s Top 500 Design Firms (April 2026), #148 in Engineering News-Record’s Top 200 Environmental Firms (October 2025) and #50 in Zweig Group’s Hot Firm List (May 2025).
Field Services Technician Heritage Environmental Services, LLCField Services TechnicianLAField Services Technician As a Field Services Technician you will be responsible for providing field work support on site-specific jobs to meet the goals of the project in a safe and conscientious manner while generating value and satisfaction to internal and external customers. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.
HazMat Field Services Technician Heritage Environmental Services, LLCHazMat Field Services TechnicianLAField Services Technician As a Field Services Technician you will be responsible for providing field work support on site-specific jobs to meet the goals of the project in a safe and conscientious manner while generating value and satisfaction to internal and external customers. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.
Field Service Technician II - New Orleans, LA. NCR AtleosField Service Technician II - New Orleans, LA.LouisianaNCR Atleos is dedicated to building a diverse community, one where employees feel a sense of belonging and teamwork, are valued for their contributions and the perspectives they bring. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Field Service Technician Kenworth LouisianaField Service TechnicianPort Allen, LAFull timerequires the operation of a Field Service Truck, this truck is equipped with Front and Rear Camera. A field service technician is responsible for maintaining and repairing machinery, equipment, and.
Field Service Technician - Shreveport LA Xerox CorpField Service Technician - Shreveport LAShreveport, LAHere's what success looks like in the first 60 days: You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories: Comprehensive understanding of our company and customer service culture. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce.
O&M Field Technician - Bayou Gallion (Bastrop, LA) Recurrent EnergyO&M Field Technician - Bayou Gallion (Bastrop, LA)Morehouse Parish, LouisianaPosition at Recurrent Energy Job Title : O&M Field Technician Department: Operations & Maintenance Reports to : Regional O&M Manager Location: Bayou Gallion (Bastrop, LA) Position Summary: Recurrent Energy is currently seeking an O&M Field Technician for our Operations & Maintenance (O&M) Division. The successful candidate will have strong electrical / mechanical aptitude, troubleshooting techniques and organizational skills to drive and achieve project uptime and production targets of projects and must be capable of working independently or within a team environment.
Environmental Field Technician Montrose Environmental Group IncEnvironmental Field TechnicianNew Orleans, LA$25–$27 / hourOur scientists, engineers, field teams and consultants apply systems thinking that unites science, data and practical expertise to deliver solutions that strengthen our clients' resilience, mitigate risk and protect the air, water and soil that sustain communities, while uncovering responsible paths forward for planet and progress. Preference will be given to candidates with an associate or bachelor's degree in engineering technology or applicable technical degree/diploma; related work experience in hydrocarbon detection and measurement, LDAR, instrumentation or stack emission testing or a mechanical background are also preferred, but not required.
Field Service Technician I - New Orleans, LA. NCR AtleosField Service Technician I - New Orleans, LA.LouisianaBy applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice ( Applicant Privacy Policy | NCR Atleos ) will govern the collection and use of your Personal Data. With little or no prior relevant work experience, we will provide you with the training you need to perform basic troubleshooting to service, and maintain ATMs, so you can start your career with NCR Atleos.
Experienced P&C Field Services Technician WSP Global IncExperienced P&C Field Services TechnicianLABachelor of Science in Electrical Engineering or Technology degree in a similar discipline • Experience in testing and troubleshooting electromechanical relays • Experience in testing and commissioning electrical equipment on high voltage substations such as CTs, CCVTs, PLC systems, and DC systems, including batteries and battery chargers • Current OSHA 30-hour or 40-hour HAZWOPER certification. Successful applicants will be involved in projects with our PTE Team and be a part of a growing organization that is solving problems and supporting client needs in electrical testing and commissioning in utility substations, industrial, and bulk electrical power systems.
Field Service Technician Matthews International CorpField Service TechnicianLARegularly/Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals. Matthews Memorialization is a leader in the memorialization industry, committed to supporting customer business growth and helping families transition from grieving to remembrance.
Field Technician - Construction Materials Testing Intertek Group PlcField Technician - Construction Materials TestingLAWorking at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life. Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Field Technician I to join our Professional Services Industries, Inc. (Intertek-PSI) team in Jefferson, LA.
Senior HVAC/ General Field Service Technician KEMCO Facilities ServicesSenior HVAC/ General Field Service TechnicianSlidell, LAFull timeWe specialize in commercial HVAC, refrigeration, kitchen equipment, electrical, plumbing, carpentry, overhead doors, and facility maintenance for restaurants, retail stores, banks, healthcare facilities, and other commercial clients across multiple states. This role requires a highly skilled technician capable of working independently, troubleshooting complex equipment, and mentoring less experienced technicians when needed.
Field Technician HBK Engineering, LLCField TechnicianWest Monroe, LouisianaFull timeWe have successfully performed engineering work for a complete spectrum of utility infrastructure projects providing solutions and construction support from Coast to Coast in areas ranging from complex urban city centers, to rural greenfields, to limited access rights-of-way. With 25 offices nationwide, including concentrations in the Midwest and on the Coasts, HBK brings together a dedicated team whose main focus is the design and protection of utilities and utility networks.
Field Technician I Enbridge IncField Technician ILAPhysical Requirements (Include but are not limited to): Balancing, bending and stooping, climbing, crawling, carrying (up to 50 pounds), grasping, kneeling, lifting (objects up to 50 pounds), pulling hand over hand, pushing, reaching above shoulder, repetitive motion, sitting, standing, walking, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement. If you're looking to build a rewarding career in field operations while working with a team committed to safety, innovation, and operational excellence, we'd love to hear from you.
Field Service Technician I NCR VoyixField Service Technician IDonaldsonville, Louisiana$19–$20.83NCR Voyix is dedicated to building a diverse community, one where employees feel a sense of belonging, are valued for their contributions, and the perspectives they bring. Willing to be trained on and operate small scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches.
Field Mechanic I / Generator Field Service Technician Marine Systems IncField Mechanic I / Generator Field Service TechnicianBelle Chasse, LouisianaInfluence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas. Responsibilities: Maintain safe working conditions in your work area at all times Use Stop Work Responsibility to stop an unsafe act.
Field Technician Mechanic Pump, Power & HVAC EquipmentShare.com IncField Technician Mechanic Pump, Power & HVACLAWe're hiring a Field Technician (Mechanic) at our Advanced Solutions rental facility in Rayville, LA, and we're looking for someone who's ready to grow with us, bring energy and drive to their work, provide maintenance and repair for a variety of customer and company owned Pump, Power & HVAC equipment, and help us build the future of construction. Field Mechanic: When required, travel to customer job sites to perform preventive maintenance and repairs of power generators, diesel engines, electrical distribution equipment, HVAC equipment and/or oil free air compressors.
Field Service Technician I Clean Harbors IncField Service Technician IBaton Rouge, LAThis position includes emergency response, a continuing condition of employment is agreeing to be on-call; on occasion working on weekends and holidays will be required; emergency response situations can extend beyond 8 hours, up to 12-24 hrs. This role will be active in the field responsible for the performance of tasks associated with hazardous waste clean-up, site-remediation, equipment decontamination and handling of hazardous materials.
Field Technician - Pile Dynamic Analysis (PDA) Intertek Group PlcField Technician - Pile Dynamic Analysis (PDA)LAWorking at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life. Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Field Technician I to join our Professional Services Industries, Inc. (Intertek-PSI) team in Jefferson, LA.
Entry-Level Field Technician - Construction Materials Testing Intertek Group PlcEntry-Level Field Technician - Construction Materials TestingShreveport, LAWorking at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life. Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking an Entry Level Field Technician to join our Professional Services Industries, Inc. (Intertek-PSI) team in Shreveport, Louisiana.
Cactus Wellhead - Field Service Technician - I Cactus Wellhead LLCCactus Wellhead - Field Service Technician - IBroussard, LAJob Knowledge, Skills, Abilities: Working knowledge of Cactus Wellhead Product, Customer Service Best Practices, Service Documentation and Record Keeping, Wellhead and Valve Equipment Compatibility, Wellhead and Valve Installation, Operation, and Maintenance, Field Equipment Repair, Equipment Troubleshooting of Cactus Wellhead and other OEM Equipment. Education, Training, Experience: High school diploma or general education degree (GED); 1-3 years related experience and/or training; or equivalent combination of education and experience.
HazMat Field Services Technician Arcwood Environmental, LLCHazMat Field Services TechnicianGolden Meadow, LouisianaFull timeAs a Field Services Technician you will be responsible for providing field work support on site-specific jobs to meet the goals of the project in a safe and conscientious manner while generating value and satisfaction to internal and external customers. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.
NewField Services Technician Arcwood Environmental, LLCField Services TechnicianGolden Meadow, LouisianaFull timeAs a Field Services Technician you will be responsible for providing field work support on site-specific jobs to meet the goals of the project in a safe and conscientious manner while generating value and satisfaction to internal and external customers. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.
Field Service Technician Integrated Power ServicesField Service TechnicianShreveport, LouisianaAs the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit .
NewField Service Technician - New Orleans, LA Getinge ABField Service Technician - New Orleans, LABaton Rouge, LAAs a Field Service Technician for Getinge, in our New Orleans, LA area service territory, your primary mission will be to provide maintenance and repair services at customer establishments, following manufacturer's instructions and utilizing knowledge of mechanical, hydraulic, and electronic equipment. With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows.
Field Service Diesel Technician- Rotational Level II Cummins IncField Service Diesel Technician- Rotational Level IILADiagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.