This role will conduct discovery, requirements gathering, process documentation, configuration, and implementation management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), HCM (Human Capital Management) and other related business applications functioning as a key resource for our clients spanning, finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and repor Job Duties: Strategy, Requirements & Selection: Participates in defining needs for existing and new EBA solutions Documents existing enterprise business applications, related business processes, and personas impacted Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements Envisions and develops representations of recommended future state options for evaluation by clients Understands related security structures and best practices Designs and develops scorecards for evaluation of candidate business applications Creates dashboard presentations of quantitative and qualitative scoring of candidate options Supports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and client Solution Functional Design: Performs functional (business process) solution design in business applications (ERP, HCM, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraints Consulting: Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations Program & Project Management: Supports, and manages aspects of business applications implementations Documents and maintains project milestones, phases, elements, and budget Monitors project progress by tracking risks, actions, issues, decisions, and other activities Develops references for users by writing and maintaining user documentation; providing help desk support; training users Implementation and Support: Provides functional support of EBA solutions and related technologies Manages and resolves issues, defects, and change requests Manages and performs systems configuration tasks (but not coding/development) for process workstreams as directed Provides ongoing support during project implementations and post-go-live support Responsible for configuration of solution based on requirements Fosters a positive demeanor, learning attitude and client service mentality with the team Travel - up to 25%, as needed Other duties, as required Supervisory Responsibilities: Owns and drives completion of key workstreams as directed by project leaders Manages project workstreams as directed Mentors and develops entry level consultants and senior consultants Qualifications, Knowledge, Skills and Abilities: Education: Bachelor's Degree and six (6) or more years of industry experience with ERP systems, required; OR High School Diploma/GED and seven (7) or more years of industry experience with ERP systems, required Experience: Six (6) or more years of business process analysis and/or business application education or experience, required Four (4) or more years of education or experience with ERP or CRM Product, required Some client facing best practice consulting experience, preferred License/Certifications: One or more current business applications technology certifications, preferred Software: Microsoft Visio, PowerPoint, Word, and SharePoint, required Experience with one or more ERP/CRM/HCM Solutions technology, required: Microsoft Dynamics 365 (D365), CRM, Business Central, F&SCM), Ceridian Dayforce Solutions (Talent & Benefits Intelligence, Workforce Management (WFM), HR, Advanced HR Analytics, or Payroll), Salesforce, Oracle NetSuite, Acumatica, SAP, Infor, Sage, Syteline, JDE, IFS, o Smartsheet, preferred Enterprise software strategy, selection, and implementation experience, preferred Other Knowledge, Skills & Abilities: Strong analytical, problem solving, facilitation, documentation, and communication skills Excellent communication and presentation skills, both verbal and written Excellent interpersonal and customer relationship skills Business process analysis, design, and process flow. Our goal is to help our clients become faster, smarter, To support our double-digit growth goals, BDO Digital seeks a manager who will be part of an Enterprise Business Applications (EBA) team supporting projects in the areas of EBA strategy and implementation, in addition to Business Transformation and Operational Excellence efforts.