NewChef Manager JobotChef ManagerBuffalo, NY$25–$28 / hourAs a Chef Manager, you'll be responsible for overseeing the daily operations of one of our kitchen units, helping with developing innovative recipes, managing a team, and ensuring the highest quality of food service. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewFood Service Director (FSD) Carthage CenterFood Service Director (FSD)Carthage, NY$55,000–$65,000p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt">Carthage Center for Rehabilitation and Nursing is a 90-bed rehabilitation and skilled nursing facility located on the outskirts of the historic village of Carthage. DUTIES: Plan, assign and inspect the work of Food Service Staff.
Catering Services Manager AramarkCatering Services Managercorning, NY$62,353–$66,000Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio.
General Manager / Beverage Director INNESSGeneral Manager / Beverage DirectorAccord, NYSet across 220 expansive pastoral acres between the Catskill and Shawangunk mountain ranges, Inness is home to a hotel, restaurant, member s club, golf course, and a vibrant community rooted in thoughtful hospitality. This is a hands-on leadership role requiring active floor presence, coaching, service execution, and collaboration with culinary and hotel leadership teams.
Care Manager Sunrise Senior LivingCare ManagerStaten Island, NY$18–$22.52 / hourSee Sunrise Senior Living Terms & Conditions at https://c-5885-20221207-www-sunriseseniorliving-com.i.icims.com/terms-and-conditions and Privacy Policy at https://c-5885-20221207-www-sunriseseniorliving-com.i.icims.com/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. The Care Manager/"Designated Care Manager" is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods.
NewField Operations Manager Ecolab Inc.Field Operations ManagerRochester, NY$77,900–$117,000 / yearp>As a Field Operations Manager, you will develop and lead a team of Service Specialists who provide pest detection, elimination, and prevention solutions to restaurants, hospitals, hotels, retail stores, food and beverage plants, schools, nursing homes, and other commercial establishments. Take an active role in hiring, assessing, and developing associates to become the next leaders at Ecolab while emphasizing on customer retention, growing existing accounts & maintaining a high level of customer satisfaction.
NewSr Account Mgr - WPS Ecolab Inc.Sr Account Mgr - WPSAdirondack, NY$135,400–$203,000 / yearWe work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
NewAccount Manager Ecolab Inc.Account ManagerNew York City, NY$118,600–$177,800 / yearWe work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
NewAccount Manager - Water Ecolab Inc.Account Manager - WaterNew York City, NY$118,600–$177,800 / yearWe work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
NewCorporate Account Manager, Microelectronics Ecolab Inc.Corporate Account Manager, MicroelectronicsNew York City, NY$142,100–$213,200 / yearWe work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. You will be responsible for all enterprise revenue generating activities, including driving and owning sales opportunities/processes, executive communications and presentations, and implementing value added customer solutions within your assigned corporate account portfolio(s).
Maintenance Manager Treehouse FoodsMaintenance ManagerTonawanda, NY$97,500–$146,300 / yearAn employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics and business or organizational needs. Supports the role of Project Manager for annually allocated capital budget to help grow business, improve operational efficiency, and improve site infrastructure and support site safety and quality projects.
Chef / Kitchen Operations Manager Clew's KitchenChef / Kitchen Operations ManagerQueens County, NY$20–$25 / hourAs Clew's Kitchen expands, the right candidate will have the opportunity to take on greater responsibility including managing additional kitchen staff and playing a central role in shaping how the business operates day to day. You'll work closely with the founder, take ownership of day-to-day kitchen operations, and have the potential to step up and keep the business running independently including during a period of maternity leave.
NewGeneral Manager Gotham Burger Social Club: Williamsburg LocationGeneral ManagerNew York, NYli>Ensuring employees adhere to local, state and federal regulations for alcohol service, safety and food handling. Organizing schedules, keeping track of employees hours and recording payroll data.
NewProcurement & Vendor Management Manager AtriumProcurement & Vendor Management ManagerNew York, NYWorking closely with leadership, finance, and operations teams, you will help drive cost-saving strategies, negotiate vendor agreements, and support the organization's upcoming expansion into a new commissary kitchen facility in Midtown Manhattan. Preferred Experience/Skills for the Procurement & Vendor Management Manager: Experience within nonprofit organizations, hospitality, catering, commissary kitchens, food service operations, or institutional dining environments.
NewKitchen Manager / Line Cooks The Beach House at CupsogueKitchen Manager / Line CooksWesthampton Beach, NYWe're looking for dedicated food professionals who thrive in a fast-paced, collaborative kitchen environment and are ready to deliver exceptional meals across all dayparts breakfast, lunch, and dinner. About The Beach House: The Beach House at Cupsogue is a premier beachfront destination in Westhampton Beach, where we celebrate fresh ingredients, creative cuisine, and genuine hospitality.
NewBusiness and Procurement Manager AtriumBusiness and Procurement ManagerNew York, NY$45–$55 / hourThe ideal candidate brings expertise in procurement within a nonprofit or hospitality environment and is comfortable supporting large-scale operational projects, including the launch of a new kitchen facility. Responsibilities of the Business and Procurement Manager: Lead procurement and purchasing operations across the organization, with a focus on food vendors and kitchen-related supplies.
General Manager Grimm TavernGeneral ManagerKings County, NY$90,000–$110,000 / yearp>Targeting a June 2026 opening, Grimm Tavern is our newest venture: a full-service restaurant in Prospect Heights where warm, relaxed hospitality complements refined tavern food alongside our best-in-class beers and wines think dry-aged steaks and burgers, tallow fries, roast chicken, pan-fried trout. Under the Grimm umbrella, we also operate Physica Wines (low-intervention, whole-cluster natural wines from North Fork grapes) and Lala's Brooklyn Apizza (creative, New Haven-inspired, fermentation-driven sourdough pizza).
NewKitchen Manager California Pizza KitchenKitchen ManagerRidgewood, NYRemote$68,000–$73,000 / yearFounded in 1985, former federal prosecutors Rick Rosenfield and Larry Flax combined their fervor for food and fresh ingredients to create innovative, hearth-baked pizzas such as The Original BBQ Chicken, California Club and Thai Chicken that are created in a lively open kitchen. See California Pizza Kitchen Terms & Conditions at https://www.cpk.com/legal/terms-of-use and Privacy Policy at https://www.cpk.com/legal/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewSenior Manager, Clinical Vendor Contracts & Alliance Management, Clinical Operations Agios PharmaceuticalsSenior Manager, Clinical Vendor Contracts & Alliance Management, Clinical OperationsAnywhere, NY$131,000–$196,000 / yearThe Senior Manager, Clinical Vendor Contracts and Alliance Management is responsible for relationship management, strategic insight, tactical support and execution of end-to-end outsourcing activities required to successfully execute clinical studies in a fast-paced and dynamic environment. Includes, but is not limited to contributing to service needs discussions in Clinical Trial Working Group (CTWG), identifying vendors, gathering business needs, and leading RFPs, bid defense meetings, scoring and award discussions.
Federal SAP Concur Implementation Project Manager - Remote Censeo Consulting GroupFederal SAP Concur Implementation Project Manager - RemoteNew York, NYRemote$90,000–$140,000 / yearli>Defines agency’s change management and transition communication requirements and performance metrics with a focus on mitigating adoption risks and satisfying customer information needs Identify agency stakeholder groups, assess stakeholder information needs, and prepare communication planning materials outlining key messages, methods, and timing by stakeholder group. Censeo is seeking a consultant to serve as a Customer Engagement Manager to support the GSA and other federal client agencies by providing customer engagement and operations planning support to customer agencies transitioning to the GO.gov e-gov travel services (ETS) shared service.
NewManager, AI Marketing Orchestration, GTM Engineer SarnovaManager, AI Marketing Orchestration, GTM EngineerAnywhere, NYThis role transforms marketing from a manual, channel-driven function into a scalable, AI-powered growth engine by automating execution, improving speed to market, and increasing efficiency across campaigns. The Manager, AI Marketing Orchestration will design, build, and optimize agentic marketing workflows that drive scalable growth across email, paid media, data and content.
NewQuality Manager RefrescoQuality ManagerDunkirk, NY$130,000–$145,000p style="color:black">The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs. Reporting to the Plant Manager, the Manager Quality II oversees the sites quality department with responsibility for total product/package quality, Food Safety/Quality cost management, safety, compliance, GMPs, and executing all Quality protocols to ensure Plant Quality objectives are met.
Entry-Level Fast Track Sales Manager NYL - MelvilleEntry-Level Fast Track Sales ManagerHuntington, NY$120,000–$140,000 / yearNew York Life Insurance Company is currently hiring managers for its Fast Track Partner Program, a training program in which participants start as financial professionals who gain first-hand experience in the field. Responsibilities:Gain hands-on experience from a team of financial professionals helping clients develop a long-term strategy to achieve their financial goals.
NewDistrict Manager – QSR / Wendy’s Franchise Operations Gables Search GroupDistrict Manager – QSR / Wendy’s Franchise OperationsSyracuse, NY$90,000–$95,000 / yearp>A well-established, multi-unit Wendy’s franchise operator is seeking an experienced District Manager to lead and support restaurant operations across multiple locations in the Northeast. This is a hands-on leadership opportunity for a proven multi-unit QSR operator who understands how to drive sales, profitability, operational execution, guest satisfaction, and people development in a fast-paced restaurant environment.
NewEntry-Level Financial Service Professional NYL Nassau-Suffolk RegionEntry-Level Financial Service ProfessionalMelville, NY$60,000–$100,000 / yearli>Identify, seek out, and generate prospects continuously using social media or other marketing tools and create strong relationships with new clients as their trusted advisor . New York Life has received the highest financial strength ratings currently awarded to any U.S. life insurer by each of the four major rating companies: A.M.
Food Service Manager Dynamic Workforce SolutionsFood Service ManagerCassadaga, NYDevelops and monitors special food programs and coordinates with other center managers, including but not limited to working with the Recreation Supervisor and Wellness Manager on healthy lifestyles program (HEALS). Ensures preparation of food services for special center functions, including diversity programs, visitors, and off-center work-based learning (WBL) assignments.
Food Service Manager AramarkFood Service ManagerRye Brook, NY$65,000–$75,000 / yearFinancial Performance • Ensure the completion and maintenance of P&L statements • Deliver client and company financial targets • Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins. Additional Responsibilities • Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director • Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer.
Food Service Manager in Training QuickChekFood Service Manager in TrainingULSTER, New York$16.75–$17.25 / hourCompensation Disclosure Statement: Pay is from $16.75 - $17.25 / hour QuickChek & Murphy USA take into consideration a wide range of factors when making compensation decisions, including but not limited to: experience, skill sets, training, licensure and certifications, education, as well as business and organizational needs. Expectations include ensuring the profitability of the food service and service beverage departments through effectively and efficiently leading a team to deliver Total Customer Dedication to our customers.
Food Service Manager The Salvation Army Eastern TerritoryFood Service ManagerElmira, New YorkWork requires an Associate or Technical School degree or equivalent with 1-2 years applicable work experience in Kitchen/Food Service management. Responsible for all aspects of the Food Services; for inventory, ordering, menu planning, food preparation for main meals, equipment, health & safety compliance and reporting.
Food Service Manager The Salvation Army USAFood Service ManagerElmira, NYQualifications: SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS: • SERV safe Manager certification • Work requires an Associate or Technical School degree or equivalent with 1-2 years applicable work experience in Kitchen/Food Service management. SCOPE AND PURPOSE OF POSITION: Responsible for all aspects of the Food Services; for inventory, ordering, menu planning, food preparation for main meals, equipment, health & safety compliance and reporting.
RETAIL FOOD SERVICE MANAGER Compass Group North AmericaRETAIL FOOD SERVICE MANAGERNEW ROCHELLE, NY$70,000–$75,000 / yearWith more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation's largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience.
Patient Service Manager (Food Service Retail Ops) Compass Group North AmericaPatient Service Manager (Food Service Retail Ops)BRONX, NY$60,000–$65,000 / yearQualifications: Associate degree with one (1) year work experience in food services or related field, or bachelor's degree in food service technology/management or related field. Other Forms of Compensation: Driven by our passion in the pursuit of hospitality and culinary excellence, Morrison Living has built community through dining experiences for over a century.
PATIENT FOOD SERVICES MANAGER Compass Group North AmericaPATIENT FOOD SERVICES MANAGERNEW ROCHELLE, NY$70,000–$75,000 / yearMorrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients.
Price Chopper Assistant Food Service Manager Price ChopperPrice Chopper Assistant Food Service ManagerNY$18–$27 / hourp>Assist with preparing and cooking mass levels of food to be provided to finishing cooks according to required food quantities. Assist with overseeing the day-to-day operation of the food court area to include training, scheduling and inventory control.
DINING FOOD SERVICES MANAGER Compass Group North AmericaDINING FOOD SERVICES MANAGERAlbany, NY$62,500–$67,500 / yearWith more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country.
Business Development Manager, Food Service & Hospitality Justrite Manufacturing Company LLCBusiness Development Manager, Food Service & HospitalityNY$115,000–$140,000 / yearp>As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. Assist in the coordination and development of action plans for expansion and deeper penetration in the restaurant/food service, hospitality and grocery/retail markets and actively search for new accounts within those markets.
Key Account Manager (for Food Service) CP Axtra PCLKey Account Manager (for Food Service)NYAnalyze the results (weekly, monthly and quarterly) of the Key Account Customers in terms of turnover, profits, loses, margin, average buying, frequency on the yearly and monthly base to make the right decisions to improve the situation and to use the information to be key input of developing effective plan. Ensure good working relationship with internal and external customer in achievement of optimum customer satisfaction and perform problem solving for customers satisfaction in primary level.
Cook Manager, Food Service Dept, Continuous Posting 2026 - 2027 School Year RB#25-510 Buffalo Public SchoolsCook Manager, Food Service Dept, Continuous Posting 2026 - 2027 School Year RB#25-510Buffalo, NY$40,920–$48,116 / yearPrepares and cooks food and manages a school food service program at their respective schools; Plans menus to meet pupil nutritive requirements; Requisitions foods and supplies; Oversees the preparation and serving of food; Directs the storage and care of foods and supplies; Supervises the cleaning of the kitchen, serving, storage and dining areas and the care of equipment; Plans the work schedules of employees; Assists in the selection and arrangement of kitchen equipment; Maintains employee time records; Maintains simple records of food and supplies received and used; Prepares and submits reports on activities of the cafeteria; Preforms related work as required. FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS; Thorough knowledge of approved methods of food preparation; Working knowledge of the nutritional values of foods; Working knowledge of large scale food ordering and storage; Ability to plan and supervise the work of others; Ability to maintain simple records and prepare reports; Ability to get along well with children and adults; Ability to understand and carry out oral and written directions; Courtesy; Tact; Physical condition commensurate with the demands of the position.
Food Service Sales Manager Performance Food Group CoFood Service Sales ManagerAlbany, NYAs the Food Service Sales Manager, you will be responsible for developing and promoting our food service initiatives by working with local sales groups to educate and advise current and potential customers on how to enter the foodservice business or improve their current foodservice offering. A successful candidate must possess strong leadership and presentation skills - both written and oral and be able to effectively lead brands discussions with knowledge and brand acumen and approach activities in an enthusiastic manner.
Food Service Director Healthcare Services Group IncFood Service DirectorElmira, NY$78,500–$85,000 / yearJoin Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility. Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced.
Food Service Manager/Head Cook - Southold, NY Cornell UniversityFood Service Manager/Head Cook - Southold, NYNew YorkInternal Applicants: Current employees of the Cornell Cooperative Extension Association indicated in this job posting are considered internal applicants; please refer to the Applying for a Job (Internal Candidate) document for additional guidance. Ashley DownsCornell Cooperative Extension is a collaboration among Cornell University, the United States Department of Agriculture, the State of New York, and the residents of New York State.
Food Service Director Hiring Bonus Confidence Management SystemsFood Service Director Hiring BonusEndicott, NY$95,000–$100,000 / yearWe are seeking an experienced Food Service Director for our Skilled Long-Term Care Facility in Endicott, NY area to oversee our dining operations and ensure exceptional food service delivery. Minimum 2-3 years managing the food service department in long term care facility, hospital, or healthcare setting strongly preferred.
Food Service Director Confidence Management SystemsFood Service DirectorFlushing, New York$80,000–$85,000 / yearWe are seeking an experienced Food Service Director for our Skilled Long-Term Care Facility in Flushing, NY to oversee our dining operations and ensure exceptional food service delivery. Minimum 2-3 years managing the food service department in long term care facility, hospital, or healthcare setting strongly preferred.
General Manager 4 - Food Sodexo SAGeneral Manager 4 - FoodFort Edward, NYfive or more years of previous food service management experience at a director/ general manager level, ideally in a healthcare environment; a work history demonstrating strong leadership and the ability to work collaboratively; the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service; the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and. have oversight of daily dining operations (decentralized dining, dining room service, adult day care and PACE program); deliver high-quality food service; achieve company and client financial targets and goals (fee account); develop and maintain strong client and customer relationships; develop strategic plans; create a positive environment; and.
Seasonal Food & Beverage Manager Arlo WilliamsburgSeasonal Food & Beverage ManagerBrooklyn, New York$70,000–$75,000 / yearMonitor and maintain cleanliness of dining rooms and work areas; communicate issues of safety, cleanliness, or malfunctions to appropriate departments; manage maintenance/safety issues to completion. Certifications: Manager Alcohol awareness certification and Manager Food Service permit as required by local or state government agency.
Hospitality - Food Service Senior Technical Program Manager/Global Delivery Lead Digital Ops Capgemini SEHospitality - Food Service Senior Technical Program Manager/Global Delivery Lead Digital OpsNew York, NY$88,544–$250,401 / yearThis role is responsible for coordinating cross-functional software delivery teams- including Product, Engineering, QA, Integration, and Market Enablement- to deliver scalable platform capabilities across web, mobile, kiosk, POS, and in-store operational systems. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Food & Beverage Manager Loews Hotels Holding CorpFood & Beverage ManagerNew York, NY$66,300–$80,000 / yearEvaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Food Beverage Manager Hunter Lodge, a Bluebird by LarkFood Beverage ManagerHunter, NYFull timeA seventies-inspired ski lodge with year-round appeal, The Hunter takes cues from classic American materials like textured wood and stone, infused with cozy, rustic decor, large windows, and plenty of spots to gather around the fire, and a downstairs game room designed for making memories you'll come back to recreate over and over again. Work closely with the Guest Services Manager, Executive Housekeeper, and General Manager to create outstanding guest experiences, exceed expectations, nurture relationships, and maximize profitability.
Food & Beverage Manager Loews Regency HotelFood & Beverage ManagerNew York City, NY$66,300–$80,000 / yearEvaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Assistant Food Service Director Lake Grove Senior Care LLCAssistant Food Service DirectorLake Grove, NY$27 / hourPart timePrepare food using dry and moist cooking methods, including but not limited to; boiling, steaming, poaching, braising, sautéing, pan frying, griddle, char-grilling, deep and shallow frying, broiling, baking, and cold production. Meet all reporting requirements in a concise, accurate and timely fashion, including; temperature logs, in-services, incident/accident reports, Resident complaints and time clock punches.