ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES: Provides in-person, on-call, and remote support for a variety of technologies, systems and services; specialized music technology equipment (audio consoles, mix controllers, monitor systems, microphones, recording equipment, audio interfaces), network audio systems, computer systems, music technology software, audio and video components, sound and projection systems, screens and displays/monitors, video and web cameras, and amplifiers. They perform essential functions to maintain the correct and consistent operation of the studio facilities: inspecting equipment at start and close of operations, assisting faculty with any course and setup needs, assisting students with any technical or operational issues, providing effective tier 1 and tier 2 technical support, maintaining the established protocols for logging students in and out of facilities in order to maintain inventory and ensure proper facility usage, and following up on any issues either directly or via a ticketing system.