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Working as part of an elite team, the Makeup Artist drives business in store through delivering Charlotte Tilbury’s exceptional makeup artistry technique and service. For example; Makeup applications, Charlottetilbury.com, and use of the stores clientele data base to build relationships to continue customer retention.

<h3>Description</h3>What the job does:As a Tilbury Artist (Retail Makeup Artist) you are responsible for promoting and creating makeup magic in store. Always representing the Charlotte Tilbury 5 P’s Professional, Proactive, Passionate, Prescriptive and Potential. Working as part of an elite team, the Makeup Artist drives business in store through delivering Charlotte Tilbury’s exceptional makeup artistry technique and service. The Tilbury Artist will reflect the brand values and customer base. Responsible for achieving sales targets through the creation of an amazing experience with exemplary service. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering her philosophy of artistry made easy along with a unique and personalized shopping experience.Sales<ul><li>Strive to achieve and exceed personal sales goals including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)</li><li>Create Brand awareness through the sharing and demonstration of your product knowledge</li><li>Seat customers for a makeup service</li><li>Demonstrating entrepreneurial spirit within the parameters of the Company guidelines.</li><li>Work collaboratively to achieve and exceed team and counter goals.</li><li>Introduce new product launches</li><li>Consistently promote the Tilbury Touch to the customers</li></ul>Customer Service<ul><li>Lead by example at all times to promote the Tilbury Touch and exceptional customer service</li><li>Deal with customer queries, through the use of sound judgement and achieving positive outcomes</li><li>Seat customers for a makeup service</li><li>Working quickly and accurately in time pressured conditions</li><li>Take every opportunity to extend exceptional customer service beyond the in-store experience. For example; Makeup applications, Charlottetilbury.com, and use of the stores clientele data base to build relationships to continue customer retention. Always in line with Company guidelines</li><li>Follow up extensively with clients to establish a productive, sales producing client base</li></ul>Team Work<ul><li>Assist in the execution of events meeting both booking and sales goals</li><li>Demonstrate a positive and cooperative approach towards your work and your colleagues</li><li>Contribute to individual and team development plans through constructive feedback</li><li>Maintain high standards of timekeeping on counter to ensure team efficiency</li><li>Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.</li><li>Recognize and celebrate great performance</li></ul>Operations<ul><li>Ensure that the counter is ‘customer ready’ from open to close of business</li><li>Maintain excellent counter hygiene standards. Clean display units, tools and testers throughout the day</li><li>Assist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment to ensure availability to customer</li><li>Adhere to the Company cash loss prevention procedures and security policies</li><li>Implement visual merchandising, new launch displays and collateral placement as directed by the management team</li><li>Complete administrative tasks in a timely and accurate manner</li><li>Raise operational issues for resolution in a timely manner</li></ul>Store and Retail Partner Relationships<ul><li>Establish and develop a cooperative and mutually respectful relationship with the store retail colleagues</li><li>Maintain the store standards and policies at all times</li><li>Proactively suggest win-win opportunities to drive sales within store colleagues</li><li>Contribute to individual and team development plans through constructive feedback</li><li>Maintain high standards of timekeeping on counter to ensure team efficiency</li><li>Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.</li><li>Recognize and celebrate great performance</li></ul>

Charlotte Tilbury

Freelance Makeup Artist , Los Angeles

Administrative Skills

Brand Marketing (Branding)

Communication Skills

Consumer Branding

Customer Retention/Renewal

Customer Support/Service

Customer/Client Research

Entrepreneurship

Exceeded Sales Goal

Internet/IP Telephony

Inventory Levels

Inventory Management

Loss Prevention

Meet Sales Quota

Performance Metrics

Philosophy

Problem Solving Skills

Product/Service Launch

Retail

Revenue Growth

Sales

Stock Rotation

Team Building

Team Player

Time Management

Visual Merchandising

Workable

Sawhorse Productions is a Los Angeles based, Award winning full-service creative studio turning ideas into unforgettable experiences through captivating branded content, viral social moments, and groundbreaking interactive experiences. This is a reactive support role focused on keeping the studio running smoothly: handling emergency onboards and offboards, responding to last minute requests from the team, and serving as the on the ground point of contact for anything that cannot wait.

JOIN THE SAWHORSE TEAMSawhorse Productions is a Los Angeles based, Award winning full-service creative studio turning ideas into unforgettable experiences through captivating branded content, viral social moments, and groundbreaking interactive experiences. We partner with industry-leading brands, artists, and studios such as Walmart, Google, NBCUniversal, Fanatics, Toyota, Pepsi and Alo to deliver industry leading, innovative multi-platform content. At Sawhorse, we believe in fostering a culture of collaboration, creativity, and relentless excellence while shaping the future of digital storytelling. Our projects include:<ul><li>Branded content</li><li>Social/Digital Content</li><li>Broadcast commercials </li><li>UGC Gaming platform experiences</li><li>Interactive/Web3 activations (AR, VR, MR, AI)</li></ul>We are seeking a freelance sharp, solution orientated IT Support Specialist to provide on-site coverage for our LA studio during a short-term absence of our IT Manager. This is a reactive support role focused on keeping the studio running smoothly: handling emergency onboards and offboards, responding to last minute requests from the team, and serving as the on the ground point of contact for anything that cannot wait. You will be working from a detailed playbook prepared specifically for this engagement, with our IT Manager reachable for escalations.Our office is located in Los Angeles. While we are a remote-first company, hybrid in-office presence will be required in emergency situations or where critical tasks are required.Requirements<ul><li>Identity & Access Management: Execute onboards, offboards, and access changes through Okta, Airtable, and Microsoft accounts, following documented procedures for our standard provisioning workflows.</li><li>Reactive Helpdesk Support: Field incoming tickets and requests from staff and partners, triaging and resolving issues within agreed response windows.</li><li>Mac & PC Troubleshooting: Troubleshoot hardware and software issues across our primarily Mac environment, with PC support for our editorial workstations.</li><li>Emergency Response: Respond to time-sensitive infrastructure issues using documented escalation paths, including server downtime scenarios and partner-facing access incidents.</li><li>Studio Security Compliance: Maintain studio-grade security practices in line with major entertainment partner requirements while working within the systems and policies already in place.</li><li>Documentation Adherence: Follow the detailed runbook prepared for this engagement and log all actions taken so the IT Manager has a clear handover when coverage ends.</li><li>Stakeholder Communication: Communicate clearly with internal team members, producers, and external partners about issue status, expected resolution times, and any escalations.</li></ul><h3>Qualifications</h3><ul><li>Experience: 3+ years of experience in IT support roles, ideally at Level 2 or above, within a creative studio, production company, agency, or post-production environment.</li><li>Okta Expertise: Hands-on experience administering Okta for user provisioning, deprovisioning, and access management. This is the most critical technical skill for the role.</li><li>Cross-Platform Support: Strong working knowledge of both macOS and Windows in a mixed creative studio environment, including troubleshooting for editorial and creative workstations.</li><li>Studio Tooling: Working familiarity with Airtable, Google Workspace, Slack, and the core platforms used to run a modern creative studio.</li><li>Procedural Discipline: Demonstrated ability to follow documented procedures precisely and operate within clearly defined boundaries of responsibility.</li><li>Composure Under Pressure: Track record of staying calm and methodical when handling time-sensitive issues in high-stakes production environments.</li><li>Responsiveness: Ability to respond to support requests quickly during core working hours and meet tight SLAs for emergency situations.</li><li>Trust & Discretion: Comfortable handling elevated administrative access responsibly, including familiarity with sensitive partner data and studio security requirements.</li><li>Communication: Clear, professional written and verbal communication with both technical and non-technical stakeholders.</li></ul><h3>Nice To Have’s</h3><ul><li>Prior experience covering for an absent IT lead or short-term contract coverage assignments</li><li>Familiarity with studio-grade security compliance frameworks used by major entertainment partners (TPN, MPA best practices)</li><li>Experience supporting editorial, VFX, or post-production teams on Mac & Windows based workstations</li><li>Exposure to Microsoft security tooling and entertainment studio audit processes</li><li>Network and server troubleshooting fundamentals beyond identity management</li></ul>Benefits$45 - $60 per hour depending on experience EEO StatementSawhorse Productions is an equal employment opportunity employer. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws. In addition, Sawhorse Productions will provide reasonable accommodations for qualified individuals with disabilities. Sawhorse Productions will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law.

Sawhorse Productions

IT Support Specialist - Freelance

Accounts Receivable

Apple Macs

Artificial Intelligence (AI)

Best Practices

Broadcasting

Computer Workstations

Desktop Administration

Emergency Response

Federal Laws and Regulations

Gaming

Help Desk

Identify Issues

Identity Data Management

Information/Data Security (InfoSec)

Mac Operating System

Machine Tool

Management of Information Systems/Technology (MIS)

Microsoft Access Database

Microsoft Product Family

Microsoft Windows Operating System

Multiplatform/Cross-Platform

Network Administration/Management

Presentation/Verbal Skills

Production Systems

Security Compliance

Service Level Agreement (SLA)

Slack

Software Administration

State Laws and Regulations

Storytelling

Technical Leadership

Technical Support

Total Parenteral Nutrition (TPN)

Overseeing the day-to-day operations on counter, the Sales and Artistry Executive is also responsible for strategizing future needs while executing with excellence: sales, brand engagement, merchandising, operations, training, retailer relationships, Human Resources and employee development, among other tasks in this position. Participates in regional meetings, team conference calls and regular touch bases to share best practices and create solutions to address business needs for Free-Standing Store and for our Retailers.

The Role:We are looking for a driven, passionate superstar to join Team Tilbury as our Sales & Artistry Executive-Los Angeles. The Sales & Artistry Executive is responsible for representing the authority in the industry through sales, education and artistry for a large multi-retailer territory. The Sales and Artistry Executive is also responsible for the effective and efficient operations of the Charlotte Tilbury account in both Department and Specialty stores. An ambassador for the Charlotte Tilbury brand, the Sales and Artistry Executive is always reflecting the brand values with the Charlotte Tilbury 5 P’s Professional, Proactive, Passionate, Prescriptive, and Potential. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry Executive is also responsible for strategizing future needs while executing with excellence: sales, brand engagement, merchandising, operations, training, retailer relationships, Human Resources and employee development, among other tasks in this position. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer and in store support teams, which results in achievement of overall territory sales and strengthened Brand awareness.Reporting Relationships: Reporting to the Regional Sales West Director Key Responsibilities:Sales<ul><li>Drive financial results in store to meet and exceed plan for Free-Standing Store and Partnered Retailers. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS), Mix of Business (MOB), 0 + 12 Budget (Sales Plan), door ranking and product ranking.</li><li>Determine individual and team sales targets to meet and exceed plan for Free-Standing Store and Partnered Retailers. </li><li>Communicate agreed targets and work with direct reports to agree sales objectives and deliver them</li><li>Inspire and motivate Free-Standing Store and non-CT payroll door teams to continue to drive sales via the Tilbury Touch when Sales & Artistry Executive is not in door.</li><li>Analyze business performance and proactively suggest improvement opportunities through artistry, education and operations in Free-Standing Store and our Partnered Retailers. </li><li>Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.</li><li>Think creatively to ensure business growth year over year in Free-Standing Store and assigned door set. </li><li>Consistently promote the Tilbury Touch to the team and customers.</li><li>Participates in regional meetings, team conference calls and regular touch bases to share best practices and create solutions to address business needs for Free-Standing Store and for our Retailers. </li></ul>Customer Service<ul><li>Lead by example at all times to promote the Tilbury Touch and exceptional customer service to drive Brand awareness in door.</li><li>Identify ways to improve Charlotte Tilbury service extended through retail employees through in store support, training and eventing</li><li>Manage customer queries, through the use of sound judgement and achieving positive outcomes</li><li>Working with the Education and Artistry team to ensure continuous training and development to be provided to all accounts to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry</li><li>Take every opportunity to extend exceptional customer service beyond the in-store experience. For example, Makeup applications, Charlottetilbury.com and proactive use of the customer database for direct clienteling opportunities in line with Company guidelines.</li><li>Responsible for improving and evolving personal artistry skills as to lead by example in all areas</li><li>Help provide an atmosphere that motivates and inspires MAGIC service, both internally and externally</li><li>Maintain a professional appearance personally and ensure the team also aligns with the CT dress code with both makeup and attire</li></ul>Team Development<ul><li>Proactively anticipate staffing needs at our Free-Standing Store and in assigned market, including sourcing and selecting talent to deliver business objectives</li><li>Recruit and hire the best makeup artists and customer service professionals who embody the Charlotte Tilbury brand as a part of the team for Free-Standing Store and assigned market. </li><li>Facilitate high impact trainings that include key in-store Retailer trainings (ie: Sephora ESV / Ulta on the floor training / Nordstrom Stay and Play)</li><li>Manage and lead Sales and Artistry Coordinators and Free-Standing Store Manager through ongoing coaching and development. Responsible for the oversight of their performance in their role demonstrated via their retailer relationships and territory sales.</li><li>Build a bench of candidates for growth through consistent development and investment</li><li>Create a positive, cohesive, cooperative team culture in store</li><li>Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times through team meetings, trainings and a collaborative leadership style</li><li>Recognize and celebrate great performance</li></ul>Operations<ul><li>Implement door development plans and schedule support to address business growth needs. Responsible for the scheduling priorities of all Sales and Artistry Coordinators, Free-Standing Store Manager, Freelancers to meet sales objectives</li><li>Manage Freelance budget and ensure payroll is processed in a timely manner</li><li>Ensure that the Free-Standing Store and Retailer counters are ‘customer ready’ from open to close of business</li><li>Maintain the required inventory levels and accurate stock files, escalate inventory needs as directed by channel to optimize sales</li><li>Schedule to optimize coverage according to customer flow and business needs in Free-Standing Store and Partnered Retailer locations. </li><li>Control store expenses (i.e. counter consumables) within budget guidelines</li><li>Ensure the Company cash loss prevention procedures and security policies are adhered to</li><li>Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team</li><li>Maintain excellent counter hygiene standards</li><li>Maintain technology on counter, to include screens, iPad and music</li><li>Raise operational issues for resolution in a timely manner</li><li>Ensure the timely submission and accuracy of expenses, financial tracking of expenditures and other company owned asset forms</li><li>Accountable for completing all administrative assignments by their due date</li></ul>Store and Retail Partner Relationships<ul><li>Free-Standing in front of store</li><li>Establish and develop a cooperative and mutually respectful relationship with the entire store team</li><li>Maximizing ROI by scheduling time in store during peak business hours, including weekends.</li><li>Build relationships that are meaningful through strong communication, reliability and partnership</li><li>Maintain the store standards and policies at all times</li><li>Proactively suggest win-win opportunities to drive sales within store</li></ul>RequirementsKey Selection Criteria:<ul><li>3+ years of Beauty/Luxury industry experience</li><li>3+ years of Beauty/Luxury retail management</li><li>Demonstrated ability in creating sales strategy and consistently achieving sales plans</li><li>Ability to travel 75%</li><li>Must be able to create winning partnerships with retailers.</li><li>Demonstrated success in developing winning teams</li><li>Must possess strong strategic thinking and decision-making skills</li><li>Ability to work independently with integrity and efficiently in a productive environment</li><li>Intermediate skills in MS Office including MS Word, Excel, and Outlook</li><li>Excellent communicator, both written and oral</li></ul>BenefitsBase Salary Range: $90,000.00 - $105,000.00**Company Benefits:<ul><li>Generous staff discount to use on all products</li><li>Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets</li><li>Medical, dental, and vision benefits</li><li>Commuter Benefits (Pre-tax)</li><li>Flex Spending Account (FSA)</li><li>Employee Assistance Program (EAP)</li><li>401(k) with Company match</li><li>Paid Time Off</li><li>Birthday PTO</li></ul>**Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.If you want to learn more about life at Charlotte Tilbury Beauty please follow our <a class="external" href="https://uk.linkedin.com/company/charlotte-tilbury-beauty-ltd" rel="nofollow noreferrer noopener">LinkedIn page!</a>

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