OTHER

FEED

HOUR

The Customer Service role in the Retention Team offers a unique opportunity to engage directly with customers, aiming to improve their experience and foster loyalty. Ultimate Staffing Services is actively seeking a dedicated Customer Service Retention Representatives to join their client's team.

<h2><strong style="font-size:14px">Position Overview</strong></h2><p>Ultimate Staffing Services is actively seeking a dedicated Customer Service Retention Representatives to join their client's team. This role focuses on delivering exceptional customer service while developing strategies to maintain customer loyalty and satisfaction.</p><h2><strong style="font-size:14px">Responsibilities</strong></h2><ul><li>Answer phones and emails promptly to assist customers with their inquiries.</li><li>Respond to customer questions and concerns, ensuring a satisfactory resolution.</li><li>Manage escalations effectively, ensuring issues are resolved in a timely manner.</li><li>Develop and implement plans to retain customers, focusing on customer satisfaction and loyalty.</li></ul><h2><strong style="font-size:14px">Qualifications</strong></h2><ul><li>Previous experience in customer service-retention and/or call center preferred</li><li>Bilingual Spanish-fluent or French speaking helpful</li><li>Excellent communication skills, both verbal and written.</li><li>Strong problem-solving skills and the ability to manage escalations effectively.</li><li>Ability to work collaboratively within a team environment.</li><li>Proficient in using email and phone systems to communicate with customers.</li></ul><h2><strong style="font-size:14px">Required Work Hours</strong></h2><p>Monday through Friday, during standard business hours</p><h2></h2><h2><strong style="font-size:16px">Pay:</strong></h2><p><strong>The position offers competitive pay at a rate of $23, $24-Spanish, $25- French speakers</strong></p><p><strong>Commission based on retention goals</strong></p><h2></h2><p><strong>Additional Details</strong></p><p>The Customer Service role in the Retention Team offers a unique opportunity to engage directly with customers, aiming to improve their experience and foster loyalty. The ideal candidate will be customer-focused and proactive in developing retention strategies.</p><p><em>All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. </em></p>

Ultimate Staffing Services

Customer Service Retention Representative

Broadbean

UNKNOWN

Unlimited Biking is the largest bike rental, tour, and experience company in the USA, with locations in Alexandria, Miami, New York, San Diego, San Francisco, Santa Monica, and Washington, D.C. Our mission is to provide meaningful and memorable bike tour experiences for our guests. As a Tour Guide with Unlimited Biking, we are seeking energetic and personable individuals who enjoy working with the public and leading groups.

<p/><p><strong>Who we are</strong></p><p>Unlimited Biking is the largest bike rental, tour, and experience company in the USA, with locations in Alexandria, Miami, New York, San Diego, San Francisco, Santa Monica, and Washington, D.C. Our mission is to provide meaningful and memorable bike tour experiences for our guests. If you're looking for a fast-paced environment with excellent learning opportunities, this could be the perfect fit for you.</p><p/><p><strong>What we're looking for</strong></p><p>As a Tour Guide with Unlimited Biking, we are seeking energetic and personable individuals who enjoy working with the public and leading groups. We provide the training; you bring your unique flair to create a fun and entertaining experience. Our tours, conducted on bicycles, cover 6 -12 miles at an easy to moderate pace, with bikes provided. This is a 1099 contract position offering $25.00 per hour, with excellent earning potential!<br/></p><p><strong>Responsibilities:</strong></p><ul><li>Safely lead small groups for 2-4 hours at key attractions.</li><li>Conduct longer, in-depth neighborhood tours that guests love.</li><li>Engage with participants and provide city-wide recommendations.</li></ul><p/><p><strong>The details</strong></p><ul><li>Open availability is required, with scheduling that is very flexible. </li><li>All tour schedules are created one month in advance.</li><li>Bilingual applicants are encouraged to apply, as we offer tours in various languages, including French, German, Spanish, and Dutch.</li><li>Applicants must be at least 18 years old and authorized to work in the U.S. without sponsorship.</li><li>A background check is required upon offer of this position.</li><li>Public speaking experience is essential.</li><li>Please include your availability and desired start date in your application.</li></ul><p/><p><strong>Commitment to Inclusion & Diversity</strong></p><p>At Unlimited Biking, we are committed to fostering inclusion and diversity within our workforce and the communities we serve. This commitment stems from our culture of integrity, genuine concern for others, and respect for each individual's uniqueness. We view diversity and inclusion as a lifelong journey, marked by shared accountability, continuous improvement, and a commitment to advancement. Join us in creating a culture that prioritizes and values diversity.</p><p/>

Unlimited Biking

San Diego Bike Tour Guide

Background Investigation

Continuous Improvement

Diversity

Dutch Language

French Language

German Language

Multilingual

Rentals

Spanish Language

Team Lead/Manager

Training/Teaching

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Customer Service Retention RepresentativeUltimate Staffing Services

San Diego Bike Tour GuideUnlimited Biking

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