Job Duties: This positions duties include, but are not limited to: Provide and supervise the greeting of each client as they enter and exit the building/lobby, providing them immediate positive engagement, support in checking-in and answering any questions they may have pertaining to their accounts, including updating any insurance changesRunning Copays for one or both of our clinics (RLC and RLCBH).Supporting clinical staff with information (help sheets and training as needed) pertaining to the client check-in processInputting Insurance Information into each client profile within our EHR system and ensuring its completed accurately, and coordinating with providers regarding any insurance or billing barriersRunning Insurance Verification on all clients, annually and as needed, to ensure clients are not burdened with unexpected unpaid balances and support clients in navigating any identified insurance barriers. Provide administrative-specific support to clinical staff and directing clinical staff to appropriate departments or alternative staffBe a superuser of our EHR platform and provide support to our clinical staff when they experience a barrier in its usage, which also includes adding new users and accurately inputting their information and EHR permissions, and updating them as necessaryParticipate in new employee/1099/intern onboarding in partnership with HR - this includes providing a tutorial to each new provider within our EHR system and associating them to the Front Desk DepartmentCommunicate with our clinicians and clients from a strengths based approach that harmonizes with RLC/RLCBH culture and values.