Partner with clients using a future-focused mindset to understand their infrastructure estate, hybrid and multi-cloud footprint, monitoring tool sprawl, and availability goals, aligning ServiceNow capabilities to measurable improvements in service uptime and alert noise reduction. Ability to communicate and build relationships at all levels of an organization, from infrastructure and operations leads and platform teams to VP of Infrastructure, CIO, and C-suite executives, translating infrastructure, availability, and data quality concepts for both technical and non-technical audiences.