This includes: welcoming and assisting patients/visitors to CMC, in person, on the phone, or via our text-based platform; referring patients/clients/visitors to the appropriate departments; making appointments for patients according to established Center protocols; assisting patients/clients with forms or general information; assisting with Empanelment and Team-based care efforts; Performing robust confirmation calls, pre-visit planning, chart scrubbing, red carpeting, tetrising, and updating health records as directed. Warmly welcome and greet patients/clients/visitors to the clinic/department in person (red carpeting) or on the phone or via text, in a manner that is helpful and friendly; determine purpose of visit and direct patients/clients/visitors to appropriate person or department(s).