Responsibilities Lead, train, and support front and back office teams Manage daily operations for pediatric dentistry and orthodontics Maintain a positive, high-performing office culture Support hiring, onboarding, scheduling, and performance reviews Ensure strong patient experience, case acceptance, and patient retention Partner with HR, Marketing, Finance, and RCM as needed Monitor compliance, safety, and staff certifications Meet practice performance goals, including NPS and financial targets Requirements 5+ years of leadership or practice management experience Dental/orthodontic experience Bachelors degree in Business or related field (or equivalent experience) Strong leadership, communication, and problem-solving skills Ability to coach teams, manage operations, and support providers About the Role The Operations Manager plays a key role in the success of our practicefrom patient experience to team engagement to financial performance. This role oversees daily operations, supports both specialties, and ensures excellent patient and team experiences.