Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats • Navigate systems efficiently to provide accurate, timely, and courteous manner • Document and all customer interactions in the appropriate systems • Assist customers with product-related inquiries using all available resources • Take ownership of resolving customer issues within authority, ensuring customer satisfaction • Escalate complex issues to Tier 2 support or management when necessaryWhat You Bring to the Role Education • High School diploma required, College degree a plusExperience • 1-3 years of relevant call center/customer service work experience preferredSkills • Roadside dispatching or emergency response experience preferred • Ability to work both independently and as part of a team • Strong decision-making skills, using logic and intuition • Excellent organizational skills • Excellent communication skills, both written and verbal • Comfortable communicating via phone, email, text, or other written forms, adjusting style as needed • Creative problem-solving and troubleshooting abilities • Speed and accuracy in typingWhat You Can Expect • Total of $21.00 per hour. • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks)AdditionalThe position is working fully onsite in Mahwah, NJ.