High School Diploma or equivalent; § Must be computer literate; § Great organizational skills; § Prior customer service experience; § Ability to work in a fast paced environment; § Type a minimum of 45 wpm (preferred); § Computer proficiency with Microsoft Office Suite products; § Time management - the ability to organize and manage multiple priorities; § Self-starter able to work independently; § Ability to trouble-shoot and problem solve; and. § Greet and assist cooperators and visitors; § Assist cooperators with required forms; § Verify completion of forms and submission of documents; § Accurate data entry, filing and answering phones; and.