Progressive Chrysler Jeep Dodge RamAutomotive Customer Service Representative - BDC Sales Progressive Chrysler Jeep Dodge RamAutomotive Customer Service Representative - BDC SalesMassillon, OHFull timeIn this role you will use excellent customer service skills, a pleasant and positive attitude, and solid work ethics to answer customers’ needs, develop sales, build rapport and provide our customers with the best possible automotive-buying experience. Progressive Auto Group , one of the area’s most successful automotive dealerships, is currently seeking a FULL TIME Customer Service Sales Representative for their Business Development Center – NO EXPERIENCE NECESSARY, WILL TRAIN THE RIGHT PERSON .
Company ConfidentialNewCustomer Care Representative Company ConfidentialCustomer Care RepresentativeBarberton, OHFull timeAnswer inbound calls in a professional, courteous, and timely manner, providing excellent customer service Process customer orders and updates into ERP systems Respond to customer inquiries regarding products, order status, pricing, and account informationTroubleshoot and resolve customer issues, escalating complex concerns as neededMaintain and update customer records, order details, and documentationManage customer portals and support order-related processesCollaborate with internal teams (sales, operations, warehouse) to ensure timely order fulfillmentProcess returns, credits, and related documentation as needed Perform general data entry, administrative tasks, and customer follow-up. 1+ years of customer service or call center experience preferredExperience with order entry and ERP systems (such as SAP, Oracle, Sage, or similar)Strong verbal and written communication skillsAbility to multitask and handle a high volume of calls and transactionsStrong attention to detail and accuracy in data entryProficiency in Microsoft Office and general computer systemsTeam-oriented with a customer-focused mindset.
PenskeCustomer Service Associate - Logistics PenskeCustomer Service Associate - LogisticsBeachwood, OHFull timeWillingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required. Manage time sensitive information and transactions in order to ensure on-time delivery by tracking shipments for pick-up, estimating times of arrival and delivery, and recovering loads when necessary.