PERMANENT

FULL_TIME

ADAPTED_NOW

YEAR

We are committed to helping working families secure reliable benefit programs that enhance long-term financial stability. Your role is to educate, answer questions, and guide them through a professional and supportive consultation experience, ensuring they feel informed and confident in their decisions.

<div><div><article dir="auto" tabindex="-1"><div><div tabindex="-1"><div><div dir="auto"><div><div><h3><strong>Who We Are</strong></h3><p>We are committed to helping working families secure reliable benefit programs that enhance long-term financial stability. Through partnerships with established unions, associations, and member-based organizations, we ensure individuals receive dependable guidance and personalized support. Our focus is simple: provide clear information, authentic service, and consistent care in every interaction.</p><h3><strong>About the Role</strong></h3><p>This opportunity is designed as a meaningful, long-term career path—not temporary employment. You’ll connect with members who have already requested information about their available benefits. Your role is to educate, answer questions, and guide them through a professional and supportive consultation experience, ensuring they feel informed and confident in their decisions.</p><h3><strong>Key Responsibilities</strong></h3><ul><li><p>Conduct virtual consultations via phone or video platforms</p></li><li><p>Present benefit options in a clear, professional, and approachable manner</p></li><li><p>Perform follow-ups, policy reviews, and ongoing member support</p></li><li><p>Maintain accurate digital documentation while meeting compliance standards</p></li><li><p>Build strong, trust-based relationships with the families you serve</p></li></ul><h3><strong>What We Offer</strong></h3><ul><li>A structured advancement track with leadership opportunities</li><li><p>Fully remote position with flexible scheduling</p></li><li><p>Comprehensive onboarding, mentorship, and ongoing professional development</p></li><li><p>Recognition programs, incentive rewards, and optional travel opportunities</p></li></ul><h3><strong>Who Thrives in This Role</strong></h3><ul><li><p>Clear and confident communicators</p></li><li><p>Comfortable using digital tools such as Zoom and online systems</p></li><li><p>Motivated, coachable individuals focused on long-term growth</p></li><li><p>Self-directed professionals who excel in a remote work environment</p></li><li><p>High school diploma or equivalent required (post-secondary education is an asset)</p></li><li><p>Legally authorized to work in Canada or the United States</p></li></ul><p> </p></div></div></div></div></div></div></article></div></div>

Customer Service Representative (Work From Home)

Alliance/Partner Management

Compensation and Benefits

Customer Support/Service

Incentive Programs

Leadership

Work From Home

monster

We are a growing organization dedicated to helping individuals and families access benefit programs that strengthen their long-term financial security. Our focus is on delivering honest guidance, maintaining professionalism, and ensuring every member we work with receives a supportive and positive experience.

<div><div><div><div><div><div><div><div><div><div><article dir="auto" tabindex="-1"><div><div tabindex="-1"><div><div dir="auto"><div><div><h2>About the Opportunity</h2><p>We are a growing organization dedicated to helping individuals and families access benefit programs that strengthen their long-term financial security. By working alongside established member groups, unions, and associations, we provide guidance and support to people seeking dependable coverage and clear information about their options.</p><p>Our focus is on delivering honest guidance, maintaining professionalism, and ensuring every member we work with receives a supportive and positive experience.</p><h2>Position Overview</h2><p>This is a long-term career opportunity designed for individuals who enjoy working with people and providing helpful guidance. You will communicate with members who have already expressed interest in learning more about available benefit programs.</p><p>Your role will be to answer questions, explain available options, and assist individuals through a professional consultation process so they can make informed decisions.</p><h2>Primary Responsibilities</h2><ul><li><p>Conduct consultations with members through phone or video platforms</p></li><li><p>Explain available benefit programs in a clear and easy-to-understand manner</p></li><li><p>Follow up with members to answer additional questions and provide support</p></li><li><p>Assist individuals with completing digital forms and documentation</p></li><li><p>Maintain organized records while following compliance and documentation standards</p></li><li><p>Build strong relationships with the individuals and families you assist</p></li></ul><h2>What We Provide</h2><ul><li><p>Career advancement opportunities and leadership development pathways</p></li><li><p>Fully remote position with flexible scheduling options</p></li><li><p>Structured onboarding and training programs</p></li><li><p>Ongoing mentorship and professional growth opportunities</p></li><li><p>Performance recognition programs and incentive rewards</p></li><li><p>Eligibility for company-sponsored travel experiences and team events</p></li></ul><h2>Qualifications</h2><ul><li><p>Strong communication and interpersonal skills</p></li><li><p>Comfortable using digital platforms such as Zoom and online systems</p></li><li><p>Self-motivated with the ability to work independently in a remote environment</p></li><li><p>Positive attitude and willingness to learn and grow</p></li><li><p>High school diploma or equivalent required (college or university education considered an asset)</p></li><li><p>Legally authorized to work in the United States or Canada</p></li></ul></div></div></div></div><div><div> </div></div></div></div></article></div></div></div></div></div></div></div></div></div></div>

Customer Service Representative - Work From Home

Communication Skills

Documentation Standards

Interpersonal Skills

Organizational Skills

People Management

Record Keeping

Regulatory Compliance

Travel Industry

Paid Sick Days

Parking

Performance Bonus

Prescription Drug Coverage

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Employee Events

Retirement / Pension Plans

Tuition Reimbursement

Game Rooms

Life Insurance

Merchandise Discounts

On Site Cafeteria

FEED

UNKNOWN

Issue Clipper cards and add transit value to cards using a custom Point-of-Sale systemRespond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area. During a Typical Day, You’llWork directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards.

Your potential has a place here with TTEC’s award-winning employment experience. As a Cantonese-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!What You’ll be DoingDo you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’llWork directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards.Issue Clipper cards and add transit value to cards using a custom Point-of-Sale systemRespond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area.Account for cash, commuter checks and credit/debit card payments completed during a shift.What You Bring to the RoleBilingual in English and CantoneseCandidates must reside in San Francisco, CA and be willing to work onsite at the ticket booth located in Embarcadero BART Station.Basic excel and computer knowledgeCash handling experienceHandle and deescalate customer service situationsWhat You Can ExpectPart time - 20-25 hours per week, 5 hours per shiftMonday – Saturday (Saturdays are required) within the hours of 7am – 7pm, Saturdays are 9am-2pmSupportive of your career and professional developmentAn inclusive culture and community-minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesBase wage starting at $22.06 per hour plus performance bonus opportunitiesVisit https://www.ttecjobs.com/en/us-employee-benefits for more information.A Bit More About Your RoleWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.About TTECTTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

Ttec

Bilingual Customer Service Representative – Cantonese-English - Part Time

Artificial Intelligence (AI)

Cantonese Chinese Language

Career Development

Coaching

Consulting

Credit Cards

Customer Experience

Diversity

English Language

Multilingual

Sales

Service Delivery

Team Lead/Manager

Training/Teaching

Webcams

Your potential has a place here with TTEC’s award-winning employment experience. As a Mandarin-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!What You’ll be DoingDo you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’llWork directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards.Issue Clipper cards and add transit value to cards using a custom Point-of-Sale systemRespond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area.Account for cash, commuter checks and credit/debit card payments completed during a shift.What You Bring to the RoleBilingual in English and MandarinCandidates must reside in San Francisco, CA and be willing to work onsite at the ticket booth located in Embarcadero BART Station.Basic excel and computer knowledgeCash handling experienceHandle and deescalate customer service situationsWhat You Can ExpectPart time - 20-25 hours per week, 5 hours per shiftMonday – Saturday (Saturdays are required) within the hours of 7am – 7pm, Saturdays are 9am-2pmSupportive of your career and professional developmentAn inclusive culture and community-minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesBase wage starting at $22.06 per hour plus performance bonus opportunitiesVisit https://www.ttecjobs.com/en/us-employee-benefits for more information.A Bit More About Your RoleWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.About TTECTTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Bilingual Customer Service Representative - Mandarin-English - Part Time

Mandarin Chinese Language

Full Time Customer Service Jobs in Union City, CA

Full Time Customer Service Jobs in Union City, CA

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Full Time Customer Service Jobs in Union City, CA

Customer Service Representative (Work From Home) AIL

Customer Service Representative - Work From Home AIL

Bilingual Customer Service Representative – Cantonese-English - Part Time Ttec

Bilingual Customer Service Representative - Mandarin-English - Part Time Ttec

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