Download and save reports in Excel, and sort reports by name, date or in descending dollar order, when taking calls from patients, providers or payers, the representative needs the ability to determine the necessary action to take, such as the appropriate questions to ask, or determining the research necessary to answer questions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.