Operations Support: knows, understands, supports and complies with park and IDPR goals, objectives and procedures; is knowledgeable about local, regional and state issues that may affect the park; is knowledgeable of IDAPA 26; obtains required computer, retail sales and reservation training to ensure proficiency; monitors system performance, reporting and tracking issues and communicating as appropriate to assure resolution; assists with the writing of monthly and annual reports; maintains professional appearance according to departmental policy; deals appropriately and tactfully with others; attends all required Department trainings and meetings; participates in weekly staff meetings; Visitor services: provides accurate information to the public in person, by phone, email and social media in a courteous and friendly manner; responds accurately to questions about park facilities, rules, fees, establishment and geological history; researches and describes park wildlife and weather trends and forecasts; researches regional cultural, historical, geological and recreational travel destinations; procures and displays brochures and maps of regional travel destinations; Retail: determines what types of souvenirs and supplies would be useful for park visitor demographic; locates suppliers, purchases, receives and prices items; assembles retail displays using marketing and merchandising skills; maintains vendor files; monitors budget; conducts annual physical inventory and adjusts Itinio records accordingly; creates flyers to promote retail shop and posts around park; Supervision: recruits, interviews, hires, schedules, trains and assigns tasks for Visitor Center and Entrance Station employees and volunteers; maintains cooperative relationship with park and departmental staff and volunteers; serves as the park's volunteer coordinator and special events/activities coordinator. Typically gained by at least six months to one year of experience navigating LUMA to access information, enter data, and perform basic administrative or financial tasks, and/or experience inputting, maintaining, and analyzing data within a database for administrative, financial, or program-related purposes.