General Manager, you will: Develop strategies and tactics to grow revenue; engage with your local market to drive awareness of iFLY; own and maintain a safety-first culture; deliver an unparalleled customer experience and pull all levers to meet/exceed your tunnels EBITDA budget./ppYour effective leadership will foster a collaborative atmosphere where all employees feel included and contribute to our companys success./ppYou will inspire your team consisting of Operations Manager, Lead Instructor, Instructors, Customer Service Representatives, Keyholders and STEM educators to develop and grow to their full potential./ppYou will embody, create, and support an environment that exemplifies the iFLY Core values: SOAR/pp- Safety First Commitment and continuous investment in Safety/pp- Outrageous Passion Striving for excellence in all things iFLY/pp- Accountability Do what we say well do (See it, Own it, Solve it)/pp- Respect Embrace our differences and treat one another how we want to be treated/ppDaily Operations:/pulliAct with an owner/operator mindset, driving operational excellence and team performance to maximize business results/liliOversee and manage the day-to-day operations of the facility, ensuring seamless and efficient execution of all activities within the tunnel./liliEnsure the tunnel is always fully staffed./liliCreate and manage daily flight and staff schedules to ensure optimal coverage and efficiency./liliManage inventory control and ordering of supplies to ensure operational readiness./liliManage and maintain daily reporting, including payroll and operational reports./liliEnsure your tunnel shows as a premium venue - clean, well-maintained, and presentable both inside and outside./liliGrow group events, STEM programs, experience flyers, and other specialty areas of the business./liliEngage in, model, and train your team on selling and guest service skills, focused on delivering an unparalleled customer experience and repeat business./liliAnalyze financial results to maximize profitability by monitoring key performance indicators (KPIs) and PL Statements/liliApply local market knowledge and community partnerships to strengthen revenue and long-term results./li/ulpLeadership and Management:/pulliLead and manage the leadership teams daily operations of the tunnel/liliInspire each team member (Operations Manager, Lead Instructor, Instructors, Customer Service Representatives, Keyholders, and STEM Educators) to develop and grow to their full potential./liliCollaborate with the Operations Manager, Lead Instructor and Regional Director to meet/exceed safety audits, EBITDA budget, Net Promoter Score, employee turnover, Instructor productivity and customer referrals./liliRecruit, hire, train, develop and performance manage team members. A global company with almost 100 vertical wind tunnels in 19 countries (corporate and franchise), iFLY offers an exciting opportunity to join a successful and innovative organization that supports your professional growth./ppAs