As a Certified Medical Assistant (CMA), you will serve as the operational partner to a distributed network of telehealth providers (MDs, NPs, PAs): keeping their daily visit and prescription queues moving, resolving patient situations in real time, catching prescription discrepancies before they reach the pharmacy, and providing hands-on support wherever the operation requires it. Own inbound patient escalations end-to-end: dosing questions, medication switches, shipping/medication integrity issues, replacement orders, refund research, demographic corrections — call the patient, resolve or route, document the outcome, close the loop with CX.