Monitor construction performance and drive continuous improvement by reviewing key operating metrics including CSS results, dig-to-shoot and dig-to-plaster cycle times, unit production, variance analysis, PM workloads, jobsite visits, final inspection status, money lists, and PM/Scheduler CSS results; identify performance gaps and implement corrective actions and process improvements to increase productivity, reduce cycle time and costs, improve quality, and maintain customer satisfaction. Serve as a key escalation point and construction leader for employees, customers, and business partners by resolving customer issues that cannot be addressed by Project Managers, Schedulers, or Design Consultants; coaching and developing construction and warranty employees; strengthening proactive customer communication; supporting employee career development; and completing other projects and responsibilities in accordance with Anthony & Sylvan Pools’ policies and procedures.