Skill Required /Desired Amount of Experience Excellent communication and customer service skills Required 5 Years Strong skills in Microsoft Visio Required 5 Years Experience with developing systems via a structured SDLC methodology Required 5 Years Experience with testing, training and user support Required 5 Years Experience with UI design Required 5 Years Ability to analyze and document complex business processes and work flows, and propose areas for improvement Required 5 Years Ability to gather data via diverse means (i.e. interviews, observation, surveys, existing written documentation) and interpret relevant information Required 5 Years Ability to document storyboards, screen mockups, wireframes, system flows, interfaces, use cases, and business rules. Responsibilities: The BSC will be responsible for the development and documentation of business requirements, create User Interface mockups, assist the technical teams in the development and documentation of technical requirements, test the resultant software (including user Acceptance Testing), create instruction manuals and teach the system to end users.