WHAT YOU WILL DO: • Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associate based on service needs • Serve in different areas of the store based on business needs • Process efficient Point of Sale transactions as needed • Efficiently and graciously handles escalated issues by connecting customer with a member of the management team • Demonstrate follow-up on customer requests, questions and needs • Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty • Partner to support Fitting Room Experiences when needed • Look for opportunities to enhance the client experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery WHAT YOU WILL BRING: • Minimum 1 year of experience in customer-centric role(s) with proven ability to sell products and services • Familiar with and able to use retail and mobile technologies • Must be willing to work a flexible schedule based on business needs which will include nights, weekends and holidays. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations.